LOUA TALO
Mickleham,VIC
Summary
To secure a rewarding position in administration, where I can apply my strong organisational, communication, and problem-solving skills while continuing to grow professionally. I am committed to delivering exceptional service, embracing new challenges, and contributing positively to a collaborative, team-oriented organisation that values excellence, integrity, and continuous improvement.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
COOPERS PTY LTD
08.2011 - 09.2025
- Collated wholesaler and national stock on hand reports
- Processed NZ container orders
- Prepared files, collected and analysed data to be entered into database
- Provided administrative assistance to other departments
- Consolidated contact list for business cards
- Administered office operations (answering phones, filing, maintaining records, responding to emails and scheduling deliveries)
- Reconciled candidate and professional travel expenses for General Manager
- Arranged catering for meeting and trainings
Receptionist
PREMIUM BEVERAGES
09.2010 - 07.2011
- Screened calls, transferred to relevant staff and took messages
- Booked and organized couriers
- Meet and greet visitors
- Coordinating the distribution of incoming and outgoing mail
- Updated client database
- Archived and filed purchase orders
- Drafting, proofing and editing presentations
- Temp role
Administrator
ZEDMED EXCHANGE
06.2010 - 07.2010
- Made outbound calls to medical centres
- Updated client accounts
- Data entry
- Checked the progress on medical history requests
- Zedmed is a well-established software company which has fully integrated, full-featured, sophisticated software solution for health professionals
- Temp role
Customer Care Specialist
REALESTATE.COM.AU
02.2010 - 03.2010
- Answering inbound calls
- Process credit card payments
- Account maintenance
- Liaised other departments to resolve customer queries
- Unsubscribed customers from receiving email alerts
- Instructed vendors and rental agencies to operate their websites on realestate.com.au
- Real estate website to find homes for sale, real estate listings, home prices, new homes, real estate agents and mortgage rates
- Temp role
Administrator
COLIN ANDO & ASSOCIATES
01.2010 - 01.2010
- Made outbound calls to international customers
- Updated customers on seminar details
- Liaised with internal and external customers to confirm seminar attendees
- Lawyers and solicitors who also represent Immagine Australia (information on migrating to Australia)
- Temp role
Administrator
THOMSON REUTERS
01.2006 - 09.2009
- Typed and distributed minutes for team meetings
- Reception relief (make booking of couriers, meet and greet visitors, maintain and book meeting rooms, arrange transportation and answer inbound calls)
- Provided support to and fill in by organizing newsletters, receipt order and distribute incoming and outgoing mail
- Transfer subscriptions, inactivate contacts, consolidate accounts and bulk changes
- Print, photocopied, filed and archived documents, newsletters, invoices, orders and customer correspondence
- Requested, organized and printed agenda items
- Prepared a month in advance annual subscription billing in excessive amount of dollars
- Keyed online package deal orders and receipted purchase orders for clients
- Arranged products to be returned to head office via couriers
- Liaised with customers to discuss product queries
- Organized refunds and liaise with Banking Team
- Processed cancellation of customer subscriptions and credited invoices
- Maintained back orders report
- Contacted customers if orders delayed
- A global publishing company which creates e-information for Legal, Tax and Accounting businesses and professionals.
Education
Certificate III and IV - Business Administration
STOTTS COLLEGE
MELBOURNE12.2005
Certificate II and III - Travel and Tourism
EASTERN INSTITUTE OF TECHNOLOGY
NZ07.2002
Certificate - Information Technology
EASTERN INSTITUTE OF TECHNOLOGY
NZ12.2000
Introduction - Business Studies
EASTERN INSTITUTE OF TECHNOLOGY
NZ06.2000
Introduction - Fashion Design and Clothing Textiles
EASTERN INSTITUTE OF TECHNOLOGY
NZ12.1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Microsoft outlook
- Computer proficiency
- Filing
- Documentation and recordkeeping
- Database entry
- Data organization
- Deadline oriented
- Filing and data archiving
- Mail handling
- Prioritization
- Document control
- Meeting planning
- Business administration
CAREER SUMMARY
I am a self-motivated, adaptable professional who quickly learns new skills and embraces new challenges with confidence. I thrive in dynamic environments and enjoy working with people, finding genuine satisfaction in building positive relationships and delivering excellent service. Committed to continuous professional and personal development, I actively seek opportunities to expand my knowledge and improve my performance. I perform well under pressure, maintain a positive and solutions-focused approach, and am equally effective working independently or as part of a collaborative team. My strong work ethic, flexibility, and commitment to achieving high-quality outcomes enable me to contribute positively to any organisation.
Timeline
Administrative Assistant
COOPERS PTY LTD
08.2011 - 09.2025
Receptionist
PREMIUM BEVERAGES
09.2010 - 07.2011
Administrator
ZEDMED EXCHANGE
06.2010 - 07.2010
Customer Care Specialist
REALESTATE.COM.AU
02.2010 - 03.2010
Administrator
COLIN ANDO & ASSOCIATES
01.2010 - 01.2010
Administrator
THOMSON REUTERS
01.2006 - 09.2009
Introduction - Fashion Design and Clothing Textiles
EASTERN INSTITUTE OF TECHNOLOGY
Introduction - Business Studies
EASTERN INSTITUTE OF TECHNOLOGY
Certificate - Information Technology
EASTERN INSTITUTE OF TECHNOLOGY
Certificate II and III - Travel and Tourism
EASTERN INSTITUTE OF TECHNOLOGY
Certificate III and IV - Business Administration
STOTTS COLLEGE