Andira Ghandi El-Droubi
Sydney,NSW
Summary
Andira Ghandi El Droubi is an experienced Office Management and Administration Professional with tremendous success in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Catering & Events Coordinator
AL ASEEL FOOD SERVICES
07.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Used job-related software to draft and finalize written correspondence and documentation.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Assisting with the day to day running of the catering & events department.
- High customer service interactions.
- Preparing accurate catering quotations, including pickup, delivery & staffed events.
- Converting catering quotes into confirmed orders, finalising details, payment, and post event follow-ups
- Event coordination, logistics and liaison with the operations department.
- Identifying up-sell opportunities where possible.
- Developing and maintaining strong and profitable relationships with new and returning clients.
Office Manager
Engineering Testing And Inspection
02.2012 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Sending out quotes and pricing for company services
- Preparation of technical reports such as Visual, Magnetic, Ultrasonic and Radiography Examination/Inspection reports.
- Ad hoc office admin duties.
- Liaising with Auditors/ Customers either by phone or on site.
- Accurately processing high volume of data entry.
- Photocopying and scanning of documents.
- Accounts payable/ Receivable follow ups.
- Assisting finance teams with ad-hoc duties
- All office filing.
Office Manager
AL ASEEL FOOD SERVICES
08.2021 - 07.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Operations Administration Supervisor
New South Wales Grains Board
11.1995 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Efficiently maintain operational stocks data base enabling decision support by knowledge of net positions and allocations for storage sites.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Evaluated employee performance and coached and trained to improve weak areas.
- Data entry of stock movements and allocations.
- Support in upgrading in-house system.
Administrative Officer
Yatsal Distributors
06.2008 - 12.2011
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Delivered performance reviews, recommending additional training or advancements.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Reception Administrator
New South Wales Grains Board
03.1994 - 10.1995
- Receptionist, using NEC NDK 2000 16 lines by 38 extensions and previous Telecom Commander 8 lines by 25 extensions.
- Assist Executive Assistant in all office typing and preparation.
- Assist in collating and binding monthly Board papers.
- Organise staff amenities/stationery.
- Handling of cheques, filing, sending out faxes, letters, organizing couriers and banking.
- Assisted in setting up new filing system.
- Client liaison at front desk.
- Organise coffee/tea/lunches for meetings.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Advanced Graduate Certification - Secretarial Studies And Office Administration
College of TAFE NSW
Bankstown, NSWHSC
Wiley Park Girls High School
Punchbowl, NSW1991
Skills
- Consulting
- Administrative Leadership
- Resource Allocation
- Financial Management
- Business Administration
- Data Entry
- Document Management
- Database Management
- Event Coordination
- Updating Stakeholders
Software Accumen
MS Excel; Intermediate
MS Office; Intermediate
MS Word; Intermediate
Sun Accounting Package
Flex Catering Systems
MYOB Accountright
Google Suite
Sheets
Miro/Jiro Boards (PM software)
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Catering & Events Coordinator
AL ASEEL FOOD SERVICES
07.2022 - Current
Office Manager
AL ASEEL FOOD SERVICES
08.2021 - 07.2022
Office Manager
Engineering Testing And Inspection
02.2012 - Current
Administrative Officer
Yatsal Distributors
06.2008 - 12.2011
Operations Administration Supervisor
New South Wales Grains Board
11.1995 - 04.2020
Reception Administrator
New South Wales Grains Board
03.1994 - 10.1995
Advanced Graduate Certification - Secretarial Studies And Office Administration
College of TAFE NSW
HSC
Wiley Park Girls High School
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