Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louie Gonzales

Marsden Park

Summary

Experienced and results-driven logistics leader with over 10 years of success in warehouse management, transport operations, and 3PL environments. Proven ability to lead large teams, manage multi-million-dollar contracts, and optimise operational efficiency across distribution, refrigeration, and inventory functions. Skilled in end-to-end supply chain management, customer service excellence, and cost control. Strong background in safety compliance, quality assurance, and high-performance team development.

Overview

20
20
years of professional experience

Work History

Business Manager - Tobacco

Linfox Logistics
02.2023 - Current
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the business
  • Implemented cost-cutting measures, resulting in substantial savings for the both the business and the customers.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Oversaw and improved service through proactive coordination of daily operations.
  • Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
  • Fostered strong, enduring relationships with key clients to secure repeat business.
  • Negotiated favorable terms with suppliers, improving profit margins without sacrificing quality.

Distribution Centre Manager - Essity NSW

Linfox Logistics
08.2022 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Distribution Centre Manager - Unilever

Linfox Logistics
07.2021 - 08.2022
  • Reporting directly to the National Business Manager
  • Responsible for entire 24/7 operation of the site as well as building & maintenance, security, and transportation network for an international customer.
  • Accountable for P&L of day-to-day operations, meeting budgetary goals and cost per unit expectations.
  • Implemented monthly recognition program and inspired team morale through increased communication, resulting in improved cooperation and productivity.
  • Lead staff by monitoring performance ensuring that they are continuously equipped to attain peak productivity, providing guidance and executing appropriate disciplinary measures to address staff problems.
  • Management of staff which include 3 Shift Operations managers, Inventory manager, Compliance manager, import/export manager, 3 clerks, commercial manager, and 45+ Union warehouse personnel.
  • Building and maintaining close relationships with third party carriers to ensure Stock is delivered on time.
  • Met or exceeded all levels of warehouse excellence in key performance objectives, including all service delivery indices.
  • Responsible for hiring, training/mentoring, evaluating, managing performance improvement plans and for assigning day-to-day work tasks.
  • Unilever HBPC Ingleburn, NSW

Transport / Operations Manager - Tobacco

Linfox Logistics
02.2020 - 06.2021
  • Reporting directly to the Site Manager
  • Scheduling, Rostering and Route Mapping for the day-to-day deliveries of Tobacco deliveries in the Metro & Regional Network of NSW, NT & TAS
  • Managing 25+ Drivers in the Metro & Regional Network of NSW, NT & TAS
  • Managing of Transport labour plan to keep on top of Costs/Budgets
  • Organizing the Servicing & Maintenance of Fleet withing the Tobacco Network
  • Established transportation cost standards and economical shipping practices
  • Working closely with Linfox compliance to ensure all Safety and procedures are compliant with the Linfox Policies and also Current RMS Guidelines. Tobacco NSW previous compliance score was 70%. Have manage to get it up to 92% in the last year.
  • Working closely with the Warehouse Despatch Team to make sure all orders are picked, loaded and despatched safely & on time.
  • Working closely with the Operations to ensure DIFOT is kept at a customer satisfaction
  • Building and Maintaining close relationships with third party carriers to ensure Stock is delivered on time in our regional networks.
  • Coordinating urgent orders and Order changes with the client (Imperial Tobacco & Phillip Morris)
  • Delivering Tool boxes & Site Safety Talks
  • Overseeing and assisting the DC Manager with the day to day operations of our Multiuser Contract which includes managing 2 Supervisors
  • Rostering and Scheduling Warehouse staff accordingly
  • Maintaining close relationship with 5 Main Clients (Simplot, Bevchain, PLADIS, Husky & Babcock – Government Defence)
  • Ensuring all reports & KPI’s are presented to each client on a weekly basis.
  • Tobacco NSW & Multi User Erskine Park P&G Site

PM Operations Supervisor

Martin Brower
12.2017 - 02.2020
  • Reporting directly to the Site DC Manager
  • Scheduling and rostering staff to cover 3 chambers of picking (Dry goods, Refrigerated goods & frozen goods), despatch team, receiving team
  • Management of 30+ employees which include permanent and casual staff
  • Compliance with all WHS
  • Manually invoicing, creating pick slips and labels
  • Working closely with the transport team to ensure on time and efficient delivery of goods to client
  • Coordinating urgent orders and order changes.
  • Organising Clean & efficient transport for the client.
  • Processing of credits
  • Organizing tool box talk
  • Mc Donalds Contract

Transport Shift Manager - Coles CDC

Linfox Logistics
01.2017 - 12.2017
  • Reporting directly to the Site Manager
  • Scheduling, Rostering and Route Mapping for the day-to-day deliveries of Coles Fresh Produce, Dairy, Meat and Frozen Goods to NSW
  • Managing one of the biggest Linfox Fleets in Australia with over 150+ Drivers
  • Organizing Daily Rosters to cover fleet/deliveries to Coles Supermarkets all over NSW
  • Compliance with all RMS Heavy Vehicle Policies and Procedures
  • Working closely with the Warehouse Despatch Team to make sure all orders are picked, loaded and despatched on time.
  • Coordinating urgent orders and order changes.
  • Organising Clean & efficient transport for the client.
  • Transport Allocating and Mapping
  • Organizing the service and maintenance of all fleet which include over 50 prime movers and over 50 fridge trailers
  • Coles Cold Storage Contract

Warehouse/Despatch Supervisor

Packcentre Marketing Services
02.2015 - 01.2017
  • Reporting directly to the Operations Manager
  • Overseeing scheduling for the day-to-day activities of 20+ employees.
  • Compliance with all OH&S
  • Manually creating labels, packing slips.
  • Assigning carriers and dispatching shipments.
  • Completing and following up on all Picking & Dispatch documents.
  • Coordinating urgent orders and order changes.
  • Organising Clean & efficient transport for clients such as Kellogg's, Nestle, Unilever, Lion Nathan, Johnson & Johnson, Colgate & Glaxo Smith Kline.
  • Overseeing all Pallet transfers/inventory with Chep & Loscam Pallets
  • Completing all necessary customs documents and other paperwork for international freight.
  • Coordinated with freight forwarders to expedite international shipments.
  • Established transportation cost standards and economical shipping practices. Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.

Despatch Supervisor

Jubilee Stationery World
02.2012 - 01.2015
  • Oversaw scheduling for the day-to-day activities of 5 Warehouse employees.
  • Pick & Packing orders. Loading and unloading Trucks Organising Transport from different transport/courier companies liaising with Customer service to make sure all deadlines with orders were made.
  • Booking different trucks/carriers for day to day pick ups

Despatch Coordinator

Bevchain (Tooheys/Lion Nathan)
05.2005 - 01.2012
  • Checking off loads of Alcohol ensuring correct stock and amounts have been loaded onto truck
  • Loading trucks with counter balance forklift
  • Established transportation cost standards and economical shipping practices.
  • Loaded products weighing up to 1.2 tonne per pallet onto trailers for delivery.
  • Reported inventory balances and cycle counts
  • Stacked and transported all overstock to storage areas.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
  • Used RF Scanning for Cycle counts of Inventory

Education

Higher School Certificate -

Plumpton High School
01.2002

Skills

  • Warehouse & Distribution Leadership
  • P&L & Budget Management
  • Fleet & Route Optimisation
  • Customer Relationship Management
  • Customer Service
  • Negotiation
  • Customer relations
  • OH&S & RMS Compliance
  • Inventory Control & Stock Integrity
  • Staff Coaching & Team Building
  • Cold Chain & Quality Management
  • Client & Stakeholder Engagement

Timeline

Business Manager - Tobacco

Linfox Logistics
02.2023 - Current

Distribution Centre Manager - Essity NSW

Linfox Logistics
08.2022 - 02.2023

Distribution Centre Manager - Unilever

Linfox Logistics
07.2021 - 08.2022

Transport / Operations Manager - Tobacco

Linfox Logistics
02.2020 - 06.2021

PM Operations Supervisor

Martin Brower
12.2017 - 02.2020

Transport Shift Manager - Coles CDC

Linfox Logistics
01.2017 - 12.2017

Warehouse/Despatch Supervisor

Packcentre Marketing Services
02.2015 - 01.2017

Despatch Supervisor

Jubilee Stationery World
02.2012 - 01.2015

Despatch Coordinator

Bevchain (Tooheys/Lion Nathan)
05.2005 - 01.2012

Higher School Certificate -

Plumpton High School

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Louie Gonzales