Louie Mills
Summary
Personable and positive individual well-qualified for role in hospitality. Possesses fundamental knowledge of customer service and operational procedures, with strong communication and organizational skills. Aims to deliver exceptional service and contribute to welcoming environment.
Knowledgeable, with solid background in hospitality. Successfully managed guest services, contributing to high level of customer satisfaction. Demonstrated expertise in conflict resolution and maintaining welcoming environment. Proven ability to adapt to dynamic settings and collaborate with team members to achieve service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Farmhand
Howe Farming
01.2025 - 03.2025
- Collaborated with team members to quickly complete tasks and meet daily quotas.
- Utilized knowledge of banana growth cycles to determine optimal times for harvesting specific crops.
- Contributed to a sustainable farming environment by utilizing eco-friendly practices during harvest operations.
- Assisted in training new employees on best practices for banana harvesting, contributing to overall team proficiency.
- Collaborated with fellow pickers to streamline processes, optimizing overall productivity.
- Reduced waste through careful handling of fruits, minimizing bruising and damage.
Retail Assistant
Lidl UK
11.2023 - 11.2024
- Assisted customers with inquiries, purchases, and product recommendations to improve sales.
- Handled cash transactions and operated POS systems, ensuring accuracy and efficiency.
- Managed stock replenishment and merchandising for optimal store presentation.
- Maintained a clean and welcoming store environment to enhance the customer experience.
- Actively engaged customers to provide general assistance and information on store merchandise.
Lifeguard
Better Gyms
06.2023 - 08.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Food and Beverage Attendant (In VIP Captains Box).
Compass Hospitality, Principality Stadium.
09.2022 - 08.2023
- Provided premium food and beverage service in an exclusive VIP hospitality environment.
- Engaged with guests, offering tailored recommendations and enhancing customer satisfaction.
- Managed high volume of service while maintaining attention to detail and efficiency.
- Collaborated closely with kitchen teams to ensure seamless food service and presentation.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Education
2 A Levels - Business Studies, Physical Education.
Whitchurch Sixth Form College
Wales, Cardiff06-2023
High School Diploma -
Whitchurch High School
Wales, Cardiff06-2021
Skills
- Food preparation
- Cleaning and sanitizing
- First aid training
- Supply restocking
- Guest relations
- Upselling strategies
- Safe alcohol service
- Customer service
- Multitasking
- Cash handling
- Conflict resolution
- Attention to detail
Accomplishments
- Was offered a management role within my first three months of working at Lidl (at 19 years Old).
- Played semi professional rugby in Wales, proving I can perform at high levels professionally in and outside of work.
- Won the Welsh cup with my school team back to back years, an achievement that concludes my ability of working well in a team environment.
- Consistently received 5 star reviews when working in the captains box (principality stadium), leading to continued success of the company.
Certification
- First Aid Certification
- National Pool Life Saving Qualification
- RSA
Languages
English
Native or Bilingual
Interests
- Playing Sports(Rugby)
- Cooking
- Surfing (General watersports)
- Gym Workouts
- Travelling
- Team Sports
- Backpacking
Timeline
Farmhand
Howe Farming
01.2025 - 03.2025
Retail Assistant
Lidl UK
11.2023 - 11.2024
Lifeguard
Better Gyms
06.2023 - 08.2023
Food and Beverage Attendant (In VIP Captains Box).
Compass Hospitality, Principality Stadium.
09.2022 - 08.2023
- First Aid Certification
- National Pool Life Saving Qualification
- RSA
2 A Levels - Business Studies, Physical Education.
Whitchurch Sixth Form College
High School Diploma -
Whitchurch High School
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