Louie Solevski
Rockdale,Australia
Summary
Dynamic professional with extensive experience at Qantas Airways, excelling in team management and customer service. Proven ability to lead diverse teams, resolve conflicts, and enhance operational efficiency. Recognized for exceptional communication skills and adept problem-solving, ensuring seamless passenger experiences and fostering strong stakeholder relationships. Committed to delivering outstanding service in high-pressure environments.
Overview
20
20
years of professional experience
Work History
Seamless Senior Relief
QANTAS AIRWAYS
Sydney, Australia
07.2023 - Current
- Managing a team of up to 15 staff members on any one shift
- Managing the day to day operations of Inbound International Flights as well as Domestic Flights
- Delivering Staff Briefings on the Operation
- Communicating Flow Forwards
- Utilising Storm X - overnighting passengers due to international delays / cancellations
- Issuing Passenger Medical Clearances
- Attend to Emergencies within the Seamless Area
- Attending & Executing Baggage Belt Issues - reverting to BCP
- Communicating with Swiss Port / Security / Bus Drivers
- Prepare Interlex Reports on hazards/safety
- Raise Computer Issues / Faults
- Level 5 Security Breaches - liaising with AFP & Security while being present during baggage search
- Passenger Down Grades from J to Y class
- Seat Changes
- Collecting Excess Baggage Payments
- Having difficult conversations with passengers
- Diffusing customer situations
- Allocating Disruption Meal Vouchers
- Representing Seamless during the daily Hook Ups with the Operation
- Liaising with all stake holders ACEMS, SACL, Other Airlines, Reservations, CJO, Bus Drivers, Security, Swiss Port, Menzies, DNATA, Whisky Bus Driver, Resources, Trolley Collectors, CSS T1 & T3, MOCO POCO, Groups and QLink
Customer Service Agent
QANTAS AIRWAYS
Sydney, Australia
02.2008 - Current
- Check-in Business Class & Economy passengers, allocate seating, issue boarding passes and bag tags
- Ensure 30 minutes cut off rule is adhered to
- Advise passengers on any delays or flight schedules changes and rebook to other flights
- Rectify E Ticket problems and associate before check in
- Transferring passengers to other flights
- MAAS, taking special care of people with special access needs, and unaccompanied children
- Dealing with passenger enquiries about flight departures and arrivals
- Seamless Transfer's (SIT) ensure all pax are checked in and transferred to the domestic terminal 3 for the connecting flight
- If pax has missed connection before transfer ensure all ticket details are correct in case of other airlines a FIM to be produced before travel, ticket to be fix and pax moved to next available flight and check-in
- Called Flights Seamless Transfer's (SIT), ensure pax are called foreword where there are limited flights to destination eg: Darwin or if last flight of the evening
Customer Service Agent
QANTAS VALET
Sydney, Australia
06.2005 - 02.2008
- Company Overview: (Contract)
- Complete front counter housekeeping in the morning, ensure that systems and staff are fully functional before first passenger arrives
- Operate Valet Check-in and reservation system
- Liaise with relevant internal and external customers to ensure the efficient handling of passenger requirements
- Answer customer queries, Maintain an update customers notes on the database, Resolve invoice issues with customers
- Closing procedure ensure all tickets are processed batched and balanced, run end of day reports and ensure that tickets and paperwork is correct for the following morning
- Shut down computers and lock the service counter
- (Contract)
Education
High School -
Kogarah High School
Kogarah01.1979
Employee Conduct Training -
Presentation Skills Course -
Law & Credit Management Course -
Performance Review & Development Course -
Train the Trainer on Credit Management Course -
Effective Credit Management Course -
Skills
- Team management
- Staff management
- Communication skills
- Flexible and adaptable
- Customer service
- Ability to work effectively under pressure
- Leadership
- Negotiation skills
- Self-motivated
- Interpersonal skills
- Proficient
- Resourceful
- Results-oriented
- Energetic
- Assertive
- Diligent
- Supportive
- Enthusiastic
- Flexible
- Verbal communication
- Knowledge of Qantas Frequent Flyer programme
- Commitment to customer service delivery
- Problem solving
- Excellent communication
- Team leadership
- Conflict resolution
- Staff training
- Customer relationship management
- Exceptional communication
- Empathy
- Attention to detail
- Teamwork
- Collaboration
- Problem-solving aptitude
Timeline
Seamless Senior Relief
QANTAS AIRWAYS
07.2023 - Current
Customer Service Agent
QANTAS AIRWAYS
02.2008 - Current
Customer Service Agent
QANTAS VALET
06.2005 - 02.2008
High School -
Kogarah High School
Employee Conduct Training -
Presentation Skills Course -
Law & Credit Management Course -
Performance Review & Development Course -
Train the Trainer on Credit Management Course -
Effective Credit Management Course -
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