Summary
Overview
Work History
Education
Skills
Timeline
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Louis Coiffic

Tuart Hill,WA

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

12
12
years of professional experience

Work History

Retail Sales Assistant

David Jones
03.2021 - 07.2022
  • Increased sales by providing exceptional customer service and product knowledge.
  • Improved store appearance with effective merchandising and creative displays.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Assisted in inventory management, ensuring accurate stock levels for o department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Concession Stand Manager

Sheridan, Within David Jones
01.2011 - 01.2022
  • Improved customer satisfaction by implementing efficient procedures for food preparation and service.
  • Enhanced employee performance through consistent training and mentoring in customer service and sales techniques.
  • Managed inventory effectively, ensuring optimal stock levels for peak concession stand demand periods.
  • Boosted revenue with innovative marketing strategies and attractive product displays.
  • Maintained a clean and organized concession stand, providing a pleasant environment for customers.
  • Implemented successful cost control measures, reducing expenses without compromising quality or service.
  • Established effective communication channels between staff members, fostering teamwork and collaboration.
  • Ensured compliance with all health and safety regulations, maintaining a safe work environment for employees and patrons alike.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive brand reputation.
  • Recruited hired, and trained new team members, creating a knowledgeable workforce committed to excellent service standards.
  • Provided exceptional leadership skills as both a manager and mentor while cultivating a supportive work atmosphere.
  • Adapted quickly during high-volume periods by successfully delegating tasks among team members based on their strengths.
  • Achieved consistent positive feedback from customers, resulting in repeat business and increased word-of-mouth referrals.

Education

RETAIL MANAGEMENT

MEGT INSTITUTE
Perth, WA
11.2011

Skills

  • Visual Merchandising
  • Processing Payments
  • Sales Expertise
  • Cash Register Operation
  • POS Terminal Operation
  • Point of Sale Operation
  • Stock Management
  • Cash Handling

Timeline

Retail Sales Assistant

David Jones
03.2021 - 07.2022

Concession Stand Manager

Sheridan, Within David Jones
01.2011 - 01.2022

RETAIL MANAGEMENT

MEGT INSTITUTE

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Louis Coiffic