Overview
Work History
Education
Skills
References
Other experience and qualifications
Certification
Timeline
Generic

Louis Condous

Melbourne,VIC

Overview

7
7
years of professional experience
1
1
Certification

Work History

Waiter

Masion Batard
Melbourne, Victoria
07.2025 - Current
  • Deliver high-quality service in a fine dining environment, adapting to diverse customer expectations.
  • Developed strong interpersonal skills by building rapport with guests and anticipating their needs.
  • Provided exceptional customer service in a high-volume dining environment.
  • Worked as part of a closely coordinated team, demonstrating flexibility and effective communication.
  • Maintained focus and composure under pressure while managing multiple tables during busy periods.
  • Extensive knowledge of fine dining French cuisine.
  • Honed observational skills by noticing subtle cues in customer behaviour to enhance their dining experience, directly transferable to client-facing psychological work.

Waiter

The Botanical Hotel
Melbourne, Victoria
11.2024 - 06.2025
  • Lead and coordinated private functions, ensuring seamless delivery of service and a positive customer experience.
  • Provided attentive, empathetic service, addressing individual needs with professionalism and care.
  • Manage competing demands and remain calm in high-pressure environments, demonstrating patience and interpersonal awareness.
  • Collaborated with kitchen staff to relay orders and address special requests.
  • Maintained cleanliness and organization of dining areas throughout shifts.

Waiter

Neptune Food and Wine
03.2022 - 10.2024
  • Delivered friendly and knowledgeable service, including educating guests about wine pairings.
  • Ensured a welcoming atmosphere for diverse clientele, fostering comfort and trust.
  • Supported large private events, working collaboratively in fast-paced settings.

Bartender

Mitchell Harris Wine Bar Ballarat
11.2021 - 02.2022
  • Maintained composure under pressure while serving high volumes at a premier venue.
  • Built rapport with customers, practicing active listening and responding to needs effectively.
  • Gained experience in meticulous stock control and cash handling.

Theatre Orderly

St John of God Hospital
Ballarat, Victoria
03.2019 - 11.2021
  • Supported patients through their surgical journey, transferring them safely and sensitively.
  • Collaborated with medical teams to prepare theaters and equipment.
  • Developed resilience, empathy, and the ability to work independently in a healthcare environment.
  • Assisted nursing staff in patient care and daily activities.
  • Transported patients safely between departments within the hospital.
  • Prepared and set up equipment for medical procedures as needed.

Restaurant Team Member

Zambreros
01.2019 - 07.2019
  • Ensured safe food handling while serving customers efficiently.
  • Maintained hygiene and cleanliness of work areas under strict standards.
  • Handled transactions and POS systems accurately.

Education

Advanced Graduate Diploma - Psychology

Monash University
Melbourne, VIC
05-2025

Bachelor of Science - Psychology

RMIT University
Melbourne
11-2023

High School Diploma -

Ballarat Grammar
Ballarat, VIC
12-2018

Skills

  • Relationship building with vulnerable individuals
  • Compassionate response strategies
  • Composure in high-pressure situations
  • Approachable boundary management
  • Collaborative team engagement
  • Effective communication skills
  • Strong observation techniques
  • Analytical problem-solving skills
  • Risk assessment expertise
  • Proactive support strategies
  • Awareness of at-risk challenges
  • Serving expertise
  • Active listening
  • Team collaboration
  • Effective communication
  • Positive and professional

References

  • Matthew, Tol, Director, 0417333799, MTA Optima
  • Kelly, Gudgeon, Nursing Unit Manager, Kelly.Gudgeon@sjog.org.au, St John of God Hospital
  • Brooke, McGuinness, General Manager, 04115077169, Neptune Food and Wine

Other experience and qualifications

  • Advanced graduate diploma of psychology
  • Bachelor of applied science (psychology)
  • Certified RSA certificate.
  • Certified working with children’s certificate (employee)
  • Fully vaccinated against COVID-19.
  • Studied and performed in public speaking/Speech and Drama for five years.
  • Assistant leader at Ballarat Grammar Open day tours (2017).
  • Assistant Organizer 2017’s Careers Expo at Ballarat Grammar (2017).
  • Badminton Coach for U16’s (2018).
  • Volunteer work for Rookie Me recording results from fitness tests done by Rebel Football players (2018).

Certification

  • RSA Certificate
  • Certified working with children's certificate (employee)
  • Fully vaccinated against COVID-19.
  • Certified Police Check

Timeline

Waiter

Masion Batard
07.2025 - Current

Waiter

The Botanical Hotel
11.2024 - 06.2025

Waiter

Neptune Food and Wine
03.2022 - 10.2024

Bartender

Mitchell Harris Wine Bar Ballarat
11.2021 - 02.2022

Theatre Orderly

St John of God Hospital
03.2019 - 11.2021

Restaurant Team Member

Zambreros
01.2019 - 07.2019

Advanced Graduate Diploma - Psychology

Monash University

Bachelor of Science - Psychology

RMIT University

High School Diploma -

Ballarat Grammar

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Louis Condous