Louis Do
Vicinity
Melbourne,Australia
9
years of professional experience
Skilled in customer service and complaint handling, with a strong background in guest relations and problem-solving. Proven ability to enhance customer satisfaction and streamline service processes in fast-paced environments. Seeking to leverage these skills as a Guest Service Representative to contribute to a dynamic team.
Work History
Guest Service Representative
8 Months- Assisted guests with inquiries and resolved issues, improving overall satisfaction and guest experience.
- Resolved guest complaints efficiently, demonstrating strong problem-solving and communication skills.
- Answered incoming calls promptly and courteously, providing accurate information about the Centre.
- Utilized problem-solving skills to identify effective solutions for various concierge-related issues.
- Answered incoming calls promptly and courteously, providing accurate information about the Center.
- Monitored frequencies for incoming communications, responding promptly to operational needs.
All Rounder Barista
1 Year 3 Months- Prepared beverages and served customers, contributing to satisfaction and retention.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Collaborated with team members to streamline service processes during peak hours, enhancing workflow.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
- Welcomed customers and provided information on menu items and preparation methods.
Supervisor
4 Years 7 Months- Coordinated staff schedules, enhancing resource allocation to support team efficiency.
- Resolved guest comments and complaints, contributing to increased guest satisfaction.
- Managed inventory processes, optimizing stock levels to minimize waste and enhance cost-effectiveness.
- Coordinated inventory management processes, optimizing stock levels to reduce waste and improve cost-effectiveness.
Education
Certificate II - Security Operation
AVI20325 Certificate II - Transport Securty Protection
Skills
Guest relations
Adaptability
Feedback handling
Feedback management
Conflict resolution
Decision-making
Detail-oriented
Flexible schedule
Conflict resolution
Timeline
Guest Service Representative
Vicinity
12.2025 - CurrentRead More
All Rounder Barista
Little Sparrow Cafe
09.2024 - 12.2025Read More
Supervisor
Do's Cafe Nem Nuong
09.2017 - 04.2022Read More
Melbourne Training College
Certificate II from Security Operation
Read More
Melbourne Training College Pty Ltd
AVI20325 Certificate II from Transport Securty Protection
Read More