- Gym Workouts
- Backpacking and Hiking
- Strategy Games
- Gardening
- Cooking
- Camping
- Fishing
Louis Duell
Balmoral
Summary
Dynamic Front of House Supervisor at Bellissimo Bulimba, recognized for enhancing guest relations and driving quality standards. Expert in training and mentoring staff, ensuring food safety compliance, and managing cash handling. Cultivated strong customer relationships, leading to increased repeat business and referrals while maintaining a reliable and organized team environment.
Experienced with overseeing front-of-house operations, ensuring excellent guest service. Utilizes strong leadership and team-building skills to maintain high standards and adapt to changing needs. Knowledge of efficient workflow management and effective problem-solving in fast-paced environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Bellissimo Bulimba
08.2020 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
- Performed cash handling activities and secured nightly bank deposits.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Education
Saint Laurance Collage
82 Stephens Rd, South Brisbane QLD 410111-2023
Skills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Staff supervision
- Quality standards
- Training and mentoring
- Floor management
- Reliability
- Team leadership
- Cash handling
- Safety training
Certification
- Cert 2 in Hospitality
- RSA&RSG
Interests
Timeline
Front of House Supervisor
Bellissimo Bulimba
08.2020 - Current
Saint Laurance Collage
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