Louis Gilson
Cottesloe,Australia
Summary
Highly motivated Application Support professional with a First Class Honors degree in Digital and Technology Solutions, specialising in Cyber Security. Strong academic background and valuable work experience in the IT industry, working for reputable companies in the UK. Additionally, successfully managed hospitality venues in both the UK and Australia. Recognised for outgoing personality, strong focus, excellent communication skills, and work etiquette. Eager to take on increased responsibility in a professional setting. Proven track record as an experienced and collaborative team player, thriving under pressure to meet deadlines effectively.
Overview
7
7
years of professional experience
Work History
Bar Supervisor
Fiveight, Indigo Oscar
01.2025 - Current
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Served high customer volumes during special events, nights, and weekends.
Bar Manager
The Sandbar Scarborough Beach
09.2024 - 01.2025
- Lead a team of twelve in a high-volume environment.
- Acquired an Approved Manager Certification.
- Carried out weekly stock-takes using the POS system.
- Managed and coordinated weekly market events.
- Closed out cash register and prepared cashier report at close of business.
- Managed budgets effectively, optimising allocation of resources to maximise event impact.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Ensured smooth event transition with thorough pre-event walk throughs.
Application Support Engineer
Electricity North West Limited
10.2022 - 05.2024
- Implemented patches and deployments across company systems.
- Successfully led the Cyber Security initiatives of the team.
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Supervised the preparation and distribution of software releases.
- Addressed technical issues and guided end users through resolution.
- Diagnosed and resolved technical incidents, service requests, and tasks of varying severity, involving comprehensive troubleshooting of software, hardware and operating systems.
- Managed user accounts and access rights to critical company systems.
- Collaborated with third-party providers to enhance systems and processes.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Coordinated with cross-functional teams to improve operational efficiency.
- Conducted daily infrastructure reliability checks.
- Identified and resolved system faults and security vulnerabilities to maintain organisational integrity.
- Developed comprehensive technical documentation to support team processes and ensure procedural accuracy.
Event Coordinator/ Venue Manager
Upper House Estate
01.2018 - 12.2023
- Effectively lead a team of ten.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Established relationships with key stakeholders, fostering long-term partnerships.
- Established positive relationships with clients, ensuring their needs were met throughout the planning process.
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Application Support Engineer/ Degree Apprentice
Cheshire Data Systems Limited
09.2018 - 10.2022
- Participated in significant project work, notably leading a client migration from on-premise infrastructure to AWS.
- Executed daily responsibilities including; monitoring client estates, handling service requests, performing daily system checks, conducting software deployments, managing database refreshes, overseeing user management and commissioning and decommissioning servers.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Mentored and trained new colleagues.
- Managed high-priority incidents from both internal and external sources (mainly via ServiceNow).
- Provided 24/7 support for web- and client-based applications,file and data feeds and batch processes to prevent impact to business.
- Engaged in yearly audits, including managing one audit in the final year of the role.
Education
Bachelor of Science - Digital And Technology Solutions
Manchester Metropolitan University
Manchester, UK05-2022
DOB
26/06/2000
Skills
- Windows
- MacOS
- Microsoft Office 365
- Microsoft Sharepoint
- Amazon Web Services
- ServiceNow
- Jira
- Active Directory
- Elastic software
- Linux environments
- Python
- Tenable
- Bugzilla
- Git software
Interpersonal Skills
- Strong communication
- Customer service
- Stakeholder management
- Teamwork/ collaboration
- Prioritisation
- Technical support
- Independent thinking
- Adaptability
- Problem solving
Hobbies and Interests
- Skiing
- Travel
- Gym attendance
- Technology
- Football
- Driving
- Martial arts
- Cooking
- Community involvement
- Reading
- Music
- Cycling
- Video editing
- Photography
Accomplishments
- Completed a 500 hour work based project at university scoring 88/100.
- Attained an Australian Computing Society certification, verifying UK experience & qualifications.
- Directed a year long Cyber Security project for the Applications team at ENWL.
- Lead a migration project from on-premise to AWS alongside team members at CDL.
- Effectively planned and coordinated 80+ weddings over 6 years.
- Approved Manager certification awarded in Australia.
- Full, clean, manual drivers licence in both the UK and Australia.
Additional Information
All references and certifications for the roles and education listed are available on request.
LinkedIn - https://www.linkedin.com/in/louis-gilson-2210331a3/
Timeline
Bar Supervisor
Fiveight, Indigo Oscar
01.2025 - Current
Bar Manager
The Sandbar Scarborough Beach
09.2024 - 01.2025
Application Support Engineer
Electricity North West Limited
10.2022 - 05.2024
Application Support Engineer/ Degree Apprentice
Cheshire Data Systems Limited
09.2018 - 10.2022
Event Coordinator/ Venue Manager
Upper House Estate
01.2018 - 12.2023
Bachelor of Science - Digital And Technology Solutions
Manchester Metropolitan University
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