Louis Hanson Easey
Sydney,NSW
Summary
Dedicated and results-oriented aviation professional with extensive experience in airline operations, data analysis, and aircraft support. Adept at managing and mitigating service disruptions, optimizing resource allocation, and ensuring high standards of quality and safety. Proven track record in coordinating and leading teams of up to 100 airline crew members, fostering strong relationships with key aviation stakeholders, and delivering data-driven insights to enhance operational efficiency. Committed to continuous improvement and operational excellence in the fast-paced airline industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airline Data Specialist
Gate Gourmet
11.2023 - Current
- Successfully collaborated with major international airlines to deliver precise and tailored catering services, consistently meeting and exceeding industry standards.
- Expertly collected, analyzed, and synthesized customer feedback data, generating actionable insights for continuous service improvement.
- Led comprehensive audits of the catering team, identifying key areas for enhancement and implementing strategic improvements to maintain top-tier quality standards.
Operations Controller
Regional Express (REX)
01.2023 - 11.2023
- Proactively managed and mitigated service disruptions, minimizing passenger inconvenience and ensuring high reliability and operational efficiency.
- Strategically coordinated personnel and resources, fostering and maintaining strong relationships with key aviation stakeholders.
- Managed a team of approximately 100 airline crew members, acting as their primary point of contact to ensure effective performance and adherence to operational standards.
- Served as the primary point of contact for flight crews, ground staff, and external partners, ensuring seamless communication and coordination.
Aircraft Support Officer
Regional Express (REX)
03.2022 - 01.2023
- Efficiently serviced aircraft in a fast-paced environment, ensuring adherence to tight schedules.
- Operated ground service equipment and managed aircraft operations while strictly adhering to all safety and security protocols in compliance with IATA regulations.
Education
Certificate IV - Screen and Media
TAFE NSW
01.2021
High School Diploma -
Heathcote High School
01.2019
Skills
- Microsoft Office proficiency
- Error Detection
- Word Processing
- Data Acquisition
- Schedule Coordination
- Customer Support
- Time Management
- Adaptability
- Problem-Solving
- Critical Thinking
Certification
- Australian drivers license
- ASIC
- First aid certificate
References
References available upon request.
Timeline
Airline Data Specialist
Gate Gourmet
11.2023 - Current
Operations Controller
Regional Express (REX)
01.2023 - 11.2023
Aircraft Support Officer
Regional Express (REX)
03.2022 - 01.2023
Certificate IV - Screen and Media
TAFE NSW
High School Diploma -
Heathcote High School
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