Louis Hessling

Bus Operator/Trainer

Brisbane City Council

06.2007 - 07.2025

Operated buses efficiently, ensuring timely service to passengers across multiple routes.
Monitored traffic conditions and adjusted driving strategies to maintain schedule adherence.
Conducted routine vehicle inspections and performed basic maintenance to ensure safety compliance.
Assisted passengers with inquiries and provided support for individuals with mobility challenges.
Trained new operators on safety protocols and operational procedures to enhance team performance.
Collaborated with dispatch to optimize route planning and improve service delivery efficiency.
Implemented feedback mechanisms for passenger experiences, leading to enhanced customer satisfaction.
Developed best practices for safe driving in diverse weather conditions, promoting driver accountability.
Maintained a clean and safe bus environment for the comfort of all passengers.
Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
Received commendations for exceptional customer service and professionalism during interactions with passengers.
Informed passengers about route details, schedules, transfers, and fare policies as needed.
Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Accepted and processed fares.
Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Maintained full understanding of local roads and traffic patterns.
Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
Contacted dispatchers and company mechanics to report vehicle issues and other problems.
Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.
Collaborated with dispatchers to address route changes, delays, or emergencies in real time.
Performed regular bus inspections and checked brakes, steering and windshield wipers.
Worked different route every day based on changing passenger locations and destinations.
Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
Transported passengers safely along prescribed routes according to tight schedules.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Maintained Queensland driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.

Summary

Overview

Work History

Bus Operator/Trainer

Education

High School Diploma -

Skills

Certification

Timeline

Bus Operator/Trainer

High School Diploma -

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