LOUIS LIPPL
Erskineville,NSW
Summary
With a strong background in customer experience and brand representation, I thrive in dynamic environments that blend service with product expertise. At DECIEM (The Ordinary), I engaged customers across multiple channels, provided tailored solutions, and represented the brand at PR events. My experience also includes social media management, retail operations, and high-volume service roles, showcasing my adaptability and passion for creating meaningful customer interactions. Committed to excellence, I continuously seek opportunities to grow, contribute, and elevate.
Overview
11
11
years of professional experience
Work History
Customer Happiness Associate and Product Expert
DECIEM
02.2022 - Current
- Managed inbound customer inquiries across phone, email, and live chat.
- Delivered tailored solutions with the highest level of courtesy and professionalism.
- Strong knowledge of active ingredients.
- Experienced in Salesforce and Google Workspace.
- Well adapt to working with Key Performance Indicators.
- Demonstrated strong interpersonal skills at PR events, providing product insights and brand knowledge to influencers and executives.
- Maintained accurate and up-to-date customer records.
- Accurately categorised and documented customer feedback to ensure data integrity.
- Collaborated with internal stakeholders such as E-Commerce, Retail, Brands, Regulatory, and Quality Control teams to address and resolve customer needs.
- Consistently met quantitative performance metrics.
- Worked closely with team members to share best practices and enhance overall team knowledge.
- Educated customers on beauty and skincare products with empathy and professionalism.
- Remained up-to-date with product knowledge, company information, new launches, and campaigns.
Store Ambassador
DECIEM
07.2019 - 02.2022
- Led team projects and volunteer work for DECIEM'S social media e.g. TikTok
- Established strong relationships with internal and external stakeholders
- Provided quality online customer service via phone, email and online applications
- Significantly assisted the store director with operational tasks across all stores/counters
- Aided the training of new team members
- Investigated skincare related issues and provided comprehensive solutions to customers
Service department
Coles
05.2018 - 06.2019
- Completed all OHS modules
- Trained in self-checkout, reception and traditional registers
- Built and maintained a high level of customer rapport
- Contributed to the development of positive customer experience
- Trained and mentored team members
Social Media Management
Black Belt Martial Arts
05.2018 - 06.2019
- Integrated and managed social media platforms
- Curated engaging content relevant to the BBMA brand
- Generated online advertisements, promoting business awareness
- Increased online customer engagement and maintained brand voice across all platforms
Fast Food Service
KFC
01.2015 - 01.2018
- Successfully completed all relevant OHS modules
- Exercised leadership skills in a fast-paced environment
- Maintained high standards of customer service during high-volume, fast-paced operations
- Mastered point-of-service (POS) computer system for automated order taking
- Resolved customer complaints promptly and professionally
Education
High School Certificate -
St Edwards College, East Gosford
11-2018
Skills
- Customer engagement
- Time management
- Attention to detail
- Strong technical computer skills
- Relationship building
- Creative thinking
- Product knowledge
- Strong communication and interpersonal skills
- MS office and Google Suite
- Conflict resolution
- Verbal and written communication
- Multitasking and organization
- Salesforce
- Sales techniques
- Problem-solving abilities
- Team collaboration
- Reliable and punctual
Timeline
Customer Happiness Associate and Product Expert
DECIEM
02.2022 - Current
Store Ambassador
DECIEM
07.2019 - 02.2022
Service department
Coles
05.2018 - 06.2019
Social Media Management
Black Belt Martial Arts
05.2018 - 06.2019
Fast Food Service
KFC
01.2015 - 01.2018
High School Certificate -
St Edwards College, East Gosford
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