Louis Muller
MELBOURNE
Summary
Paralegal who has completed Bachelor of Laws/Commerce and Graduate Diploma of Legal Practice, with an expected date of admission as an Australian Legal Practitioner in May 2026. Have professional experience with legal research, drafting legal documents and superannuation claims decisions, drafting court documents and engaging with legal professionals. I also have commercial professional experience, such as leading and solely drafting regulatory consultation projects with over 30 senior stakeholders.
Overview
6
6
years of professional experience
Work History
Paralegal- Insurance Trustee team
HESTA Superannuation
02.2025 - Current
- Worked in the HESTA Trustee Insurance claims team, making final determinations on requests for releases of superannuation death, permanent incapacity and terminal illness death benefits, as well as reviewing decisions made by external insurers.
- Made decisions and drafted legally effective decision letters on high value (under $1 million) requests for release of superannuation death, permanent incapacity and terminal illness benefits, applying legislative and regulatory requirements and guidelines to ensure discretion was used appropriately.
- Researched, reviewed and applied AFCA and court determinations alongside regulatory guidance to inform death benefit decisions, as well as internal discussion on decisions and guidelines/policies.
- Drafted release and indemnity agreements, as well as certain other trust agreements relating to death benefit decisions.
- Reviewed as part of a Claims Review Panel, claims declined by the insurer to ensure decisions were consistent with insurance policy provisions, trustee duties and obligations and were objectively fair and reasonable.
- Managed a portfolio of claims on an ongoing basis.
- Utilised file and case management systems to maintain accurate, complete and compliant records of all claim activities.
- Engaged with solicitors of HESTA beneficiaries (verbally and in writing) to obtain relevant information supporting a claim application and drafted formal correspondence on behalf of the Trustee.
Commercial and Contractual Specialist - RSP Agreements Team
Telstra Ltd
04.2023 - 10.2023
- Managed Retail Service Provider Agreements for NBN and Starlink accounts. This includes representing and advocating for Telstra in industry and regulatory consultations, negotiating and drafting key access agreements, managing commercial/contractual issues and providing high level administrative support.
- Solely drafted Telstra’s regulatory response to the ACCC consultation on a ‘Record Keeping Rule for Service Quality’.
- Conducted legal research and drafted parts of Telstra regulatory response to ACCC consultation on NBN Co's proposed Special Access Undertaking (SAU) variation (commercial agreement that determines NBN price and service quality for all Australian consumers).
- Drafted several amendments/special conditions to Starlink Satellite reseller agreement and managed commercial negotiations.
- Lead three NBN industry product consultations with 40 internal stakeholders, coordinated feedback and drafted Telstra’s official submission.
- Managed/lead NBN roadmap meetings with over 25 key Telstra Principals and Product Owners in the NBN space.
- Regular correspondence and written summaries sent to Group Owner (executive) of Product and Technology.
Graduate Commercial and Contractual Specialist - Commercial Partnerships Centre of Excellence
Telstra Ltd
02.2022 - 04.2023
- Lead the negotiation and execution of key commercial partner agreements in the Product and Technology function, such as data/AI, media and Telstra TV partners.
- Lead negotiation, drafting and execution of commercial terms and agreement with three different Telstra TV partners.
- Performed due diligence and commercial analysis to senior team members on Telstra acquisition of Fetch TV.
- Managed general administrative duties for team principal, such as arranging meetings and appointments, file management and handling the inflow of commercial inquiries.
- Led overhaul of Operational Governance framework between Telstra and several key partners (process improvement).
Volunteer Legal Assistant/Clerk
Job Watch Community Legal Centre
09.2020 - 05.2021
- Volunteered Part Time as an Employment Legal Rights Advocate, working mostly on the 'Telephone Information Service', where I provided relevant legal information to callers relating to their employment rights and entitlements.
- Collaborated on problems with senior lawyers and built strong relationships and trust.
- Conducted legal research using AustLii, Lexus Advance and WestLaw, for employment law cases that the CLC had agreed to act on.
- Maintained attention to detail and accuracy (in a high-pressure environment) when taking down client information and providing legal information.
Volunteer Store Assistant
Red Cross Australia
Richmond
11.2019 - 03.2020
- Work as a volunteer in the Richmond Red Cross store as a Sales Assistant and provide general assistance to customers.
- Helped raise much needed funds for various causes that support the local community including homelessness and community facilities.
Education
Graduate Diploma -
Legal Practice
Bachelor of Law/Bachelor of Commerce -
Deakin University
VCE Completion -
References
- Jo Comrie, Insurance Manager at HESTA Superannuation
- Pauline Crichton, General Manager of RSP Agreements at Telstra
- Tas Filippou, Senior Team Member, RSP Agreements team at Telstra
- Nikki Chaudhary, Senior Insurance Specialist at HESTA Superannuation
Volunteer Experience
- Volunteer, Asylum Centre Resource Centre, 12/24
- Volunteer, Footscray Foodbank, Assisting with receiving, packing and serving donated meals and food to asylum seekers that are new to Melbourne., 1 day per week
- Volunteer, Earthwatch Australia, 2023, Performed research and data collection tasks that assist Earthwatch scientists.
- Volunteer Legal Rights Advocate, Job Watch Community Legal Centre
- Volunteer Store Assistant, Red Cross Australia store (Richmond), 11/19, 03/20, Work as a volunteer in the Richmond Red Cross store as a Sales Assistant., Helped raise much needed funds for various causes that support the local community.
Contact Details
Available Upon Request
Timeline
Paralegal- Insurance Trustee team
HESTA Superannuation
02.2025 - Current
Commercial and Contractual Specialist - RSP Agreements Team
Telstra Ltd
04.2023 - 10.2023
Graduate Commercial and Contractual Specialist - Commercial Partnerships Centre of Excellence
Telstra Ltd
02.2022 - 04.2023
Volunteer Legal Assistant/Clerk
Job Watch Community Legal Centre
09.2020 - 05.2021
Volunteer Store Assistant
Red Cross Australia
11.2019 - 03.2020
Graduate Diploma -
Legal Practice
Bachelor of Law/Bachelor of Commerce -
Deakin University