Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
kickboxer
Additional Information
Languages
Timeline
Generic

Louis Munusami

Perth,WA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished [Job Title] skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kentucky Fried Chicken
08.2022 - 09.2023
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.

Cleaner

Weskleen PTY Limited
05.2022 - 02.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Inspected building for potential safety hazards, reporting identified concerns to supervisor.
  • Performed regular maintenance and repairs on various cleaning tools and equipment.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Supervised supplies in inventory and submitted reorder requests.
  • Operated buffers and burnishers to clean and polish floors.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.

Driver

Compass Group Inc.
06.2022 - 12.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Small Business Owner

AIE Delice
12.2014 - 03.2022
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Fire Alarm Technician

Hmart
01.2019 - 03.2021
  • Fully installed fire alarms and various security devices.
  • Responded to maintenance calls and troubleshot devices.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Read and understood product manuals and blueprints.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Performed annual inspections on fire and security alarm systems.
  • Tested all newly installed fire alarms.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Installed and tested fire detection and suppression systems.
  • Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
  • Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
  • Integrated equipment installations with on-site network infrastructure, incorporating existing fire and life safety systems.
  • Demonstrated features and functionality of alarm systems to customers.
  • Commissioned new fire alarm systems, installing related hardware and software required by facilities.
  • Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
  • Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
  • Maintained accurate records of customer service calls and inputted all information into company's database.

Waiter

St Regis Hotel
01.2018 - 04.2018
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Informed customers about daily and seasonal specials.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Trained new servers on restaurant policies and procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Met with chef to review daily specials and menu changes.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Hotel Housekeeper

St Regis Hotel
11.2017 - 02.2018
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Reported damages, maintenance problems, safety issues, and potential hazards to management.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Gathered dirty laundry in [Number] rooms to arrange for pickup to laundromat.
  • Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Handled requests for extra linens, toiletries and other supplies.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Polished fixtures to achieve professional shine and appearance.
  • Returned emptied garbage receptacles to proper locations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Education

High School Diploma -

Imperial College
Mauritius

High School Diploma -

Apeiro Institute
Perth
03.2024

Skills

  • Microsoft Excel
  • Customer Service
  • Facebook
  • Speaking

Accomplishments

  • Collaborated with team of [Number] in the development of [Project name].
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.

Certification

  • [Area of expertise] License - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]

kickboxer

Let's talk about my boxing career. Back in the days , i was doing kickboxing and i also achieve a lot. One time Champion of the island and second time vice champion. Thus , by following the discipline for so many years, it help me a lot in real life because im a very disciplined person.

Moreover, i was supposed to continue as professional but i finally choose to stop because i prefer my future in Australia. Maybe if im lucky, i will keep going with my dream later on .

I prefer to build my destiny.

Additional Information

I got so many more skills , i now how to sing and i also play guitar. Some of my hobbies declared there , but one more talent that i got is playing soccer . I really like watching football and playing as well. My favorite Team is Liverpool Fc , but the roots of soccer come from Brasil . Brazil is the best country in football. There players act differently on the pitch. Dribbling skills are incredible. My Family is everything for me , its so important nowadays.


Here are some of my skills and hobbies,

Thanks

Alex

Languages

English
Professional Working
French
Full Professional

Timeline

Assistant Store Manager

Kentucky Fried Chicken
08.2022 - 09.2023

Driver

Compass Group Inc.
06.2022 - 12.2022

Cleaner

Weskleen PTY Limited
05.2022 - 02.2023

Fire Alarm Technician

Hmart
01.2019 - 03.2021

Waiter

St Regis Hotel
01.2018 - 04.2018

Hotel Housekeeper

St Regis Hotel
11.2017 - 02.2018

Small Business Owner

AIE Delice
12.2014 - 03.2022

High School Diploma -

Imperial College

High School Diploma -

Apeiro Institute
Louis Munusami