Louis Ngo
Brunswick East,VIC
Summary
Dedicated candidate well-versed in the coffee service industry. Expert in coffee preparation, customer service, and cash handling. An experienced individual skilled in keeping bar areas clean and organized, restocking supplies, and supporting the bar staff. Known for excellent customer service, multitasking, and working well under pressure.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender & Barback
Rice Queen Oriental Diner and Bar
07.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Prepared garnishes by evenly slicing and pitting fruits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Barista & All Rounder
Hoi An Corner Cafe
07.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Established welcoming atmosphere by greeting each guest warmly.
HEAD BARISTA
The Workers Food Room
03.2024 - 07.2024
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Monitored supply levels at the counter and maintained customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
BARISTA
Cm&Co. Cafe-Roaster
01.2024 - 03.2024
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
BARISTA
Awa French Creperie
12.2023 - 02.2024
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Used POS system to accurately enter orders and process payments.
BARISTA SHIFT LEAD
Soco Saigon Coffee
04.2023 - 09.2023
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
BARBACK & BARISTA
WKND (Co-owner by The Aussie named Jay Moir)
02.2023 - 04.2023
- Learned how to make wide variety of mixed drinks.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
BARISTA
Nam Long Bistro
06.2022 - 02.2023
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
BARISTA TRAINEE
Nam Long Bistro
03.2021 - 05.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained regular and consistent attendance and punctuality.
- Helped management keep adequate supply on hand by notifying of shortages.
Education
BACHELOR OF HOSPITALITY MANAGEMENT IN HOSPITALITY MANAGEMENT CANDIDATE -
Melbourne Polytechnic
06.2027
Skills
- Ability to Adapt
- Hospitality and Professionalism
- Team Player Attitude
- Strong Multitasking
Certification
- Barista Training Course by Barista School Viet Nam
- Coffee Sensory Course by HQJ School Viet Nam
- Bartender Training by MR. Tung World Class 2014 Viet Nam Owner at Mizuwari Bar
- Responsible Service of Alcohol (RSA)
Timeline
Bartender & Barback
Rice Queen Oriental Diner and Bar
07.2024 - Current
Barista & All Rounder
Hoi An Corner Cafe
07.2024 - Current
HEAD BARISTA
The Workers Food Room
03.2024 - 07.2024
BARISTA
Cm&Co. Cafe-Roaster
01.2024 - 03.2024
BARISTA
Awa French Creperie
12.2023 - 02.2024
BARISTA SHIFT LEAD
Soco Saigon Coffee
04.2023 - 09.2023
BARBACK & BARISTA
WKND (Co-owner by The Aussie named Jay Moir)
02.2023 - 04.2023
BARISTA
Nam Long Bistro
06.2022 - 02.2023
BARISTA TRAINEE
Nam Long Bistro
03.2021 - 05.2022
BACHELOR OF HOSPITALITY MANAGEMENT IN HOSPITALITY MANAGEMENT CANDIDATE -
Melbourne Polytechnic
- Barista Training Course by Barista School Viet Nam
- Coffee Sensory Course by HQJ School Viet Nam
- Bartender Training by MR. Tung World Class 2014 Viet Nam Owner at Mizuwari Bar
- Responsible Service of Alcohol (RSA)
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