Louis O’Neill
Perth,WA
Summary
I am an experienced Customer Service Professional who thrives in helping people daily. I am driven by new opportunities, and I have a huge desire to excel, whilst utilizing the interpersonal skills I have acquired from previous roles. I am a natural team player who has the ability and initiative to work alone, and I exhibit enthusiasm, honesty, integrity and trustworthiness in all given situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Salon Assistant
Oomph Hairology
Melbourne, VIC
07.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted in scheduling appointments, answered phones, and managed bookkeeping duties.
- Provided shampooing services to clients including scalp treatments and conditioning treatments.
- Organized stockroom shelves ensuring proper product placement according to expiration date or lot number.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Assessed inventory levels of salon retail products to maintain well-stocked stations.
Salon Coordinator
Oscar Oscar Salons
Melbourne, VIC
05.2024 - 07.2024
- Providing a 6 star guest experience
- Greeting and welcoming clients, Taking appointments, taking payments & answering the phone
- Stock management
- Assisting stylists on the floor, Making sure the salon is fun smoothly
- Responsible for the opening and closing of the salon/end of day
- Rostering and reporting for management
Housekeeping Supervisor
Briscoe & Shaw
Dublin, Ireland
04.2023 - 04.2024
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Created and implemented daily cleaning schedules for staff members.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Operations Manager
City West Aparthotel
Saggart, Ireland
02.2021 - 04.2023
- Monitoring staff, guests and general daily hotel responsibilities
- Manage bookings, confirm reservations and answer all queries by phone and email
- Recruiting and inducting new staff into employment
- Responsible for daily upkeep of the general cleanliness and maintenance of the hotel
- Managing all cash & payments
Front Desk Receptionist
Red Cow Moran Hotel
Clondalkin, Ireland
02.2020 - 02.2021
- Reporting to the Reception Manager, this role involves checking guests in/out, taking phone calls, providing tourist information and resolving issues
- As the face of the hotel, smart personal appearance, professionalism and effective communication are all vital qualities that I process and an ability to keep calm under pressure and work as part of a team are also key attributes
Front Desk Receptionist
L’Ombre Hair & Beauty
Artane, Ireland
12.2018 - 02.2020
- Reporting to the Salon Manager, this role involved all aspects of running a busy salon
- Good organisation was imperative when taking walk-in and telephone bookings
- Keeping the salon presentable, providing refreshments, cashing up accurately and building a report with clients/colleagues were all areas of importance
- Aside from this role I was able to manage a small team of staff, after successful completion of two industry management courses
Front Desk Receptionist
Clayton Hotels
Swords Road, Ireland
06.2018 - 12.2018
- As a Hotel Receptionist in this large 4
- Hotel it was my job to ensure that all guests were greeted in the correct manner
- I would take safety deposits, and also handle any issues or enquiries the guests might have
- I would give keys to the relevant guests and handle check outs
Education
Leaving Certificate -
Marino College
Fairview, Dublin 3, Ireland01.2015
Junior Certificate -
Ballyjamesduff, Co.Cavan01.2013
Skills
- Communication
- Initiative
- Multitasking
- Team player
- Time management
- Management skills
Itskills
Fully computer-literate (Word/PowerPoint/Excel), Opera, Stripe & Xero payments
Transportation
Full Clean Driving License
Achievements
- Leaving Certificate (Marino College)
- Industry Managers Course (Lemons Hair & Beauty)
- Food & Beverage Training / Manual Handling Training (Clayton Hotels)
Certification
- Manual handling
- Health & safety training
- Leadership & management training
- RSA
- White card
References
References available upon request.
Timeline
Salon Assistant
Oomph Hairology
07.2024 - Current
Salon Coordinator
Oscar Oscar Salons
05.2024 - 07.2024
Housekeeping Supervisor
Briscoe & Shaw
04.2023 - 04.2024
Operations Manager
City West Aparthotel
02.2021 - 04.2023
Front Desk Receptionist
Red Cow Moran Hotel
02.2020 - 02.2021
Front Desk Receptionist
L’Ombre Hair & Beauty
12.2018 - 02.2020
Front Desk Receptionist
Clayton Hotels
06.2018 - 12.2018
- Manual handling
- Health & safety training
- Leadership & management training
- RSA
- White card
Leaving Certificate -
Marino College
Junior Certificate -
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