Louis Symon
Sydney,NSW
Summary
Dynamic and customer-focused professional with a proven track record at Zouki Cafe, excelling in inventory management and joyful customer service. Skilled in operating coffee machinery and conflict mediation, I prioritise enhancing customer satisfaction and team efficiency through fostering a positive working environment. Trained new staff members during my time with Subway, ensuring high service standards and operational excellence.
Overview
2
2
years of professional experience
Work History
Barista/F&B Attendant
Zouki Cafe
06.2023 - 06.2024
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Senior Food and Beverage Server
SUBWAY®Restaurants
01.2022 - 02.2023
- Trained team members to prepare sandwiches and other items according to instructions.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Maintained HACCP principles and guidelines for the store.
Education
Certificate III - Hospitality
PAGE Institute
Eight Mile Plains, QLD01.2023
High School Diploma -
Craigslea State High School
Chermside West, QLD11.2021
RSA -
Express Online Training
Online07.2024
Skills
- Inventory Management
- Menu Memorization
- Table Bussing
- POS Systems
- Latte art
- Coffee machinery
- Opening and closing duties
- Cash Register Operation
- Friendly and outgoing
- Conflict Mediation
- Up-selling
- Professional Demeanour
Timeline
Barista/F&B Attendant
Zouki Cafe
06.2023 - 06.2024
Senior Food and Beverage Server
SUBWAY®Restaurants
01.2022 - 02.2023
Certificate III - Hospitality
PAGE Institute
High School Diploma -
Craigslea State High School
RSA -
Express Online Training
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