Louis Tregonning
Gold Coast,QLD
Summary
Proven track record in enhancing customer satisfaction and sales revenue at Stellar Machinery, leveraging exceptional customer service and CRM proficiency. Skilled in cultivating positive relationships and driving operational efficiency. Achieved substantial cost savings through strategic vendor negotiations. Demonstrates strong attention to detail and interpersonal communication, ensuring top-notch account management and team collaboration.
Overview
10
10
years of professional experience
Work History
Sales Representative
Stellar Machinery
09.2022 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
Logistics Manager
Stellar Machinery
11.2021 - 09.2022
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of Material Handling Machinery and attachments
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Resolved shipping discrepancies by coordinating customer and truck driver communications.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
Part Time Administrative Officer
Stellar Machinery
12.2017 - 01.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Prepared reports to assist management with key decision making and strategic operational planning.
- Created and maintained databases to track and record customer data.
- Proofread and edited documents for accuracy and grammar.
- Trained and supervised employees on office policies and procedures.
- Performed wide-ranging administrative, financial and service-related functions.
Part Time Warehousing
HydroFlow
12.2013 - 01.2017
- Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
- Prepared boxes for shipments based on standard sizes.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Removed items of deficient quality from line to maintain standards.
- Labeled completed products with standard production information based on each product type.
Education
Bachelor of Commerce - Marketing
Otago University
Dunedin, New Zealand 05.2022
High School Diploma -
Auckland Grammar School
Auckland, New Zealand 12.2017
Skills
- Exceptional Customer Service
- Maintaining Positive Customer Relations
- Interpersonal communication skills
- Account Management
- Staff Training
- CRM proficiency
- Attention to Detail
- Friendly and Helpful
Timeline
Sales Representative
Stellar Machinery
09.2022 - 04.2024
Logistics Manager
Stellar Machinery
11.2021 - 09.2022
Part Time Administrative Officer
Stellar Machinery
12.2017 - 01.2021
Part Time Warehousing
HydroFlow
12.2013 - 01.2017
Bachelor of Commerce - Marketing
Otago University
High School Diploma -
Auckland Grammar School
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