Louisa Bailey
Bondi Junction
Summary
I am a dedicated and results-driven individual with a strong work ethic and a competitive mindset. I consistently strive to deliver high-quality results in all tasks and projects I undertake. I thrive in collaborative environments and am committed to continuous learning and skill development. My work experience has equipped me with a broad range of transferable skills, enabling me to adapt quickly and effectively to new roles and responsibilities.
Overview
7
7
years of professional experience
Work History
Manager
The Baxley Bondi
08.2024 - Current
- Developed and maintained relationships with guests and suppliers.
- Controlled costs to keep business operating within budget and increase profits.
- Calculated profit and loss, summarised maintenance updates and raised any issues to discuss in a weekly managers meeting.
- Maintained professional demeanour by staying calm when addressing complaints or disputes.
- Recruited and hired employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Receptionist
The Baxley Bondi
02.2024 - 07.2024
- Company Overview: a boutique hotel near the beach
- Allocated rooms for housekeeping
- Answering the phone and checking guests in/out
- Delivered excellent customer service by answering inquiries from guests and dealing with complaints
Receptionist
Jennings Partners
11.2023 - 12.2023
- Temporary role.
- Answered phone promptly and directed incoming calls to correct employees.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, and filing documents.
- Assisted internal staff with administrative tasks.
- Booked meeting rooms for client meetings.
Senior Sales Negotiator
Michael Anthony Estate Agents
06.2021 - 10.2022
- Providing knowledge regarding the purchasing process, the property market, mortgages and interest rates.
- Negotiating fees and sales.
- Preparing a property for marketing- drawing up floorplans, taking photographs, property description write ups, creating brochures and going through our contract with vendors to then be signed.
- Managing buyer's and vendor's expectations
- Touting for business- targeted letters, door knocking and leafleting.
- Carrying out viewings, valuations and take ons.
- Sales chasing including contacting developers, solicitors, other agents in the chain and providing weekly updates to the buyer and vendor.
Supervisor & Barista
Hotel Chocolat
11.2017 - 06.2021
- Co-hosting private events, requiring me tp interact, entertain and educate a group of customers, providing detailed knowledge about our products and the company.
- Consistently achieving targets and upselling products.
- Being a competent visual merchandising team member.
- Gaining excellent customer service skills and a wide knowledge of products and company information.
- Providing demonstrations of products to increase sales.
Education
A-Level -
Ousedale School
Milton Keynes, UK08.2020
GCSE -
Ousedale School
Milton Keynes, UK08.2018
Skills
- Excellent customer service
- Attention to detail
- Sales abilities
- Good organisation skills
- Strong work ethic
Timeline
Manager
The Baxley Bondi
08.2024 - Current
Receptionist
The Baxley Bondi
02.2024 - 07.2024
Receptionist
Jennings Partners
11.2023 - 12.2023
Senior Sales Negotiator
Michael Anthony Estate Agents
06.2021 - 10.2022
Supervisor & Barista
Hotel Chocolat
11.2017 - 06.2021
A-Level -
Ousedale School
GCSE -
Ousedale School
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