Louisa Bailey
Summary
I am a dedicated and results-driven individual with a strong work ethic and good organisational skills. I thrive in fast paced environments and am committed to continuous learning and skill development. My work experience has equipped me with a range of transferable skills, enabling me to adapt quickly and effectively to new roles and responsibilities.
Overview
8
8
years of professional experience
Work History
Manager
The Baxley Bondi
02.2024 - Current
- Developing and maintaining relationships with guests and suppliers.
- Controlling costs to keep the business operating within budget and increase profits.
- Calculating profit and loss, summarising maintenance updates and raising any issues to discuss in a weekly managers meeting.
- Maintaining professional demeanour when addressing complaints or disputes.
- Recruiting and hiring employees.
- Evaluating employee performance and providing constructive feedback to improve skills.
Practice Administration Support
Arch Capital
12.2023 - 02.2024
- Maintained personnel records and updated databases.
- Collected, arranged, and input information into a range of systems including hubspot.
- Contacted clients regarding documents and appointments.
- Booked meetings and answered the phone.
Receptionist
Jennings Partners
11.2023 - 12.2023
- Temporary role.
- Answering phone promptly and directing incoming calls to correct employees.
- Keeping reception area clean and neat to give visitors positive first impression.
- Providing support to company employees by copying, and filing documents.
- Assisting internal staff with administrative tasks.
- Booking meeting rooms for client meetings.
Senior Sales Negotiator
Michael Anthony Estate Agents
06.2021 - 10.2022
- Providing knowledge regarding the purchasing process, the property market, mortgages and interest rates.
- Negotiating fees and sales.
- Preparing a property for marketing- drawing up floorplans, taking photographs, property description write ups, creating brochures and going through our contract with vendors to then be signed.
- Managing buyer's and vendor's expectations.
- Touting for business- targeted letters, door knocking and leafleting.
- Carrying out viewings, valuations and take ons.
- Sales chasing including contacting developers, solicitors, other agents in the chain and providing weekly updates to the buyer and vendor.
Supervisor & Barista
Hotel Chocolat
11.2017 - 06.2021
- Co-hosting private events, requiring me to interact, entertain and educate a group of customers, providing detailed knowledge about our products and the company.
- Consistently achieving targets and upselling products.
- Providing excellent customer service skills and a wide knowledge of products and the company.
- Providing demonstrations of products to increase sales.
Education
A-Level -
Ousedale School
Milton Keynes, UK08.2020
GCSE -
Ousedale School
Milton Keynes, UK08.2018
Skills
- Excellent customer service
- Attention to detail
- Sales abilities
- Good organisation skills
- Strong work ethic
- Customer relationship management
Timeline
Manager
The Baxley Bondi
02.2024 - Current
Practice Administration Support
Arch Capital
12.2023 - 02.2024
Receptionist
Jennings Partners
11.2023 - 12.2023
Senior Sales Negotiator
Michael Anthony Estate Agents
06.2021 - 10.2022
Supervisor & Barista
Hotel Chocolat
11.2017 - 06.2021
A-Level -
Ousedale School
GCSE -
Ousedale School