Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louisa debruin

Tatura,VIC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

7
7
years of professional experience

Work History

Shift Manager

McDonalds Mooroopna
11.2022 - Current
  • Managed and motivated employees to be productive and engaged in work, creating a positive working environment.
  • Accomplished multiple tasks within established timeframes, including legally required food safety tasks.
  • Resolved crew conflicts, actively listening to concerns and finding appropriate middle ground or escalating and following up concerns when required.
  • Cross-trained existing crew to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring crew.
  • Developed and maintained relationships with customers and suppliers through day to day operations.
  • Improved safety procedures to create safe working conditions for crew.
  • Supervised ongoing daily production phases, managing bottlenecks as they arose, and providing mentoring to optimise customer service.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with crew, peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.

Housekeeping Within Residential Facility

Shepparton villages Residential Care
08.2021 - 11.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.

Receptionist

Nixon St Medical Centre
04.2021 - 10.2021
  • Greeted incoming patients and visitors professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated patient records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with patients through email, telephone, online portals or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding patients and doctors.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new patients and securing paperwork completion.

Cashier

Bunnings Shepparton
12.2016 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business, especially within the Trade and Powerpass department.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Used Trade POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Operated the internal cafe, including food safety procedures, open and close tasks.
  • Assisted Front End Manager by managing breaks, bottlenecks, change orders, online orders and the service desk.
  • Worked closely with sales floor team to provide customers with excellent service, facilitate stock movement through out the store, and complete Trade and online orders.

Education

Diploma of Health Science -

LaTrobe University
11.2019

Skills

  • Business Development
  • Workforce Management
  • Performance Management
  • Policy Implementation
  • Business Administration
  • Staff Development
  • Complex Problem-Solving
  • Time Management
  • Verbal and Written Communication

Timeline

Shift Manager

McDonalds Mooroopna
11.2022 - Current

Housekeeping Within Residential Facility

Shepparton villages Residential Care
08.2021 - 11.2022

Receptionist

Nixon St Medical Centre
04.2021 - 10.2021

Cashier

Bunnings Shepparton
12.2016 - 07.2021

Diploma of Health Science -

LaTrobe University

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Louisa debruin