Louisa Farrell
Alkimos,WA
Summary
Proven expertise in reception management and accounts handling, demonstrated across roles at a Primary School and Family Practice Doctors. Excelled in creating welcoming environments, enhancing customer satisfaction, and streamlining administrative processes. Skilled in multi-line phone operation and adept at fostering positive client relations, significantly contributing to operational efficiency and service excellence.
Overview
7
7
years of professional experience
Work History
Receptionist Administrator
Primary School
03.2020 - 11.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed school accounts
- Handled cash income and outgoings
Receptionist
Family Practice Doctors
06.2022 - 09.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Front of House Staff Member
The Martello
05.2017 - 10.2020
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Bachelor of Arts - Marketing
UCD
Dublin05.2021
Skills
Reception Management
File Organization
Multi-line phone operation
Appointment Setting
Timeline
Receptionist
Family Practice Doctors
06.2022 - 09.2023
Receptionist Administrator
Primary School
03.2020 - 11.2023
Front of House Staff Member
The Martello
05.2017 - 10.2020
Bachelor of Arts - Marketing
UCD
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