Louisa Felsbourg

Operations Officer

Monash Residential Services

Selby, Australia

04.2019 - Current

Revamped existing policies and procedures by introducing a series of ongoing enhancements, while ensuring documentation was meticulously updated
Demonstrated exceptional administrative skills to provide staff with easily comprehensible guidelines
Addressed concerns raised by staff as a Health and Safety Representative, effectively resolving and minimizing issues through practical means where feasible, while prioritizing the fulfilment of health and wellbeing requirements
Introduced a system for capturing occupational health and safety (OHS) concerns within our Hazard and Incident reporting software SARAH, enabling comprehensive reporting and assessment capabilities
Established standardized procedures to guide staff in recording OHS action items using the newly implemented IAuditor software, facilitating the identification and documentation of potential workplace hazards
Furthermore, initiated a process of ongoing enhancements to ensure continuous improvements in OHS practices
Consistently fostering robust relationships with contractors, Residential Assistant Support Teams, and senior management by actively engaging with them, fulfilling their requests, and establishing effective lines of communication
For instance, undertaking tasks such as creating templates in our iAuditor program to streamline processes and enhance efficiency
Demonstrated adept problem-solving skills in resolving individual customer-related maintenance issues, particularly when recurring problems persisted and necessitated further investigation for comprehensive resolution
Maintain regular communication with contractors, the maintenance and cleaning coordinator, and relevant stakeholders to ensure adherence to efficient daily operational procedures
Adhering to Occupational Health and Safety (OHS): Contractor Management Legislation
Effectively project-managed ongoing works by facilitating updated authorizations for continued resident room improvements
Maintained compliance with the Residential Tenancies Act 1997 (RTA) by clearly communicating the necessary tasks and ensuring their completion
Support in all MRS events and day-to-day activities ensuring high standards for Environmental Occupation Health, Safety and Wellness are met
Engaged in customer-centric collaboration to develop comprehensive plans that aim for efficient and desirable outcomes in future projects
Thoroughly prepared the workplace for an audit, ensuring the meticulous recording of all required reports and guaranteeing compliance of all chemical storerooms
Collaborating with the management team to develop the annual OHS plan for the workplace in preparation for the year 2023.

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