Louisa Fountain
Beachmere
Summary
Dynamic and reliable professional with extensive experience in hospitality. Proven track record in enhancing customer satisfaction through exceptional service and efficient cash handling. Skilled in beverage preparation and team collaboration, consistently fostering a positive environment while optimizing operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Barista
Black Cat Eatery
2025.06 - 2026.01
- Prepared high-quality coffee beverages following established recipes and customer preferences.
- Operated espresso machines and grinders, ensuring equipment cleanliness and functionality.
- Assisted customers in menu selections, providing knowledgeable recommendations on food and beverages.
- Maintained inventory levels, restocking supplies to ensure smooth operation during peak hours.
- Trained new staff in beverage preparation techniques and customer service standards.
- Implemented efficient workflow practices to enhance service speed during busy periods.
- Handled cash register operations, processing transactions accurately and efficiently.
- Facilitated a welcoming atmosphere through effective communication and attentive service to guests.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Disability Support Worker
Royalty Health Care
2024.10 - 2025.08
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Developed personalized care plans tailored to individual needs and preferences.
- Monitored client progress, documenting changes and communicating effectively with healthcare teams.
- Administered medications according to prescribed schedules, ensuring compliance and safety standards.
- Trained new staff on best practices in client care and support techniques for diverse needs.
- Advocated for clients' rights, ensuring access to necessary services and resources in the community.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
Special Education Teacher Aide
QLD Education
2007.06 - 2021.06
- Prepared high-quality coffee beverages following established recipes and customer preferences.
- Operated espresso machines and grinders, ensuring equipment cleanliness and functionality.
- Assisted customers in menu selections, providing knowledgeable recommendations on food and beverages.
- Maintained inventory levels, restocking supplies to ensure smooth operation during peak hours.
- Trained new staff in beverage preparation techniques and customer service standards.
- Implemented efficient workflow practices to enhance service speed during busy periods.
- Handled cash register operations, processing transactions accurately and efficiently.
- Facilitated a welcoming atmosphere through effective communication and attentive service to guests.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Manager
Sunset Pier Cafe
2024.06 - 2024.10
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Managed staff scheduling, optimizing workforce efficiency and coverage.
- Developed training programs for new employees, enhancing onboarding processes.
- Implemented inventory management systems to reduce waste and improve cost efficiency.
- Streamlined workflow processes, resulting in improved service speed and customer satisfaction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Barista / Delivery Driver / Bakery Assistant
Beachmere Bakery
2023.10 - 2024.10
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations throughout shift.
- Assisted customers with menu selections, enhancing overall experience.
- Operated espresso machines and coffee grinders efficiently to meet demand.
- Trained new baristas on beverage preparation and customer service standards.
- Implemented inventory management practices to minimize waste and ensure stock availability.
- Collaborated with team members to optimize workflow during peak hours.
- Responded promptly to customer inquiries and resolved issues effectively.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
- Delivered baked goods efficiently to local customers, ensuring timely service and customer satisfaction.
- Operated delivery vehicle adhering to safety regulations and company policies.
- Assisted in training new drivers on best practices for efficiency and safety compliance.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Operated baking equipment safely, following all safety protocols and guidelines.
- Participated in quality control checks, ensuring products met company standards before sale.
- Adapted quickly to changing demands, demonstrating flexibility in a fast-paced environment.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
FoH Manager
Sues Bar & Grill
2021.06 - 2023.06
- Oversaw daily front-of-house operations to ensure exceptional guest experiences.
- Trained and mentored staff on service standards and operational procedures.
- Managed inventory levels, optimizing stock to minimize waste and costs.
- Implemented scheduling processes to enhance staff efficiency and coverage.
- Developed promotional strategies to increase customer engagement and retention.
- Resolved guest complaints promptly, maintaining high satisfaction levels.
- Collaborated with kitchen staff to streamline communication and service flow.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Cash handling
Opening and closing duties
Exceptional customer service
Cash register operation
Espresso machine operation
Safe food handling
Beverage preparation
Safe food handling practices
Food preparation
Hospitality service expertise
POS system operation
Professional demeanor
Coffee expertise
Quality control
Multitasking and organization
Positive and professional
Reliable and dependable
Multitasking Abilities
Certification
Positive Working with Children Blue Card
NDIS Disability Screening Yellow Card
First Aid
CPR
Timeline
Barista
Black Cat Eatery
2025.06 - 2026.01
Disability Support Worker
Royalty Health Care
2024.10 - 2025.08
Manager
Sunset Pier Cafe
2024.06 - 2024.10
Barista / Delivery Driver / Bakery Assistant
Beachmere Bakery
2023.10 - 2024.10
FoH Manager
Sues Bar & Grill
2021.06 - 2023.06
Special Education Teacher Aide
QLD Education
2007.06 - 2021.06