LOUISA GOURLAY
Sydney,NSW
Summary
Dynamic Administration Assistant with proven expertise in enhancing document organization and improving customer relations. Skilled in bookkeeping and data entry, I successfully implemented efficient filing systems and resolved customer inquiries, ensuring timely support and retention. Adept at managing multi-line phone systems and maintaining inventory supplies.
Overview
21
21
years of professional experience
Work History
Administration Assistant
Col Crawford Brookvale
Brookvale
11.2019 - Current
- Book Keeping
- Processing Invoices
- Processing payments
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Answered incoming calls in a professional manner.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided administrative support to management team.
- Customer inquiries and complaints.
- Performed data entry tasks accurately within specified timeframes.
- Assisted with the preparation of reports, presentations and spreadsheets.
- Checked stock to determine inventory levels and maintain office supply products.
Stay at Home Parent
06.2006 - 11.2019
Administration Assistant
Form Rite Brookvale
Brookvale
04.2004 - 06.2006
- Data Entry
- Accounts Receivable
- Debt Recovery
- Reception
Education
Certificate 2 - Computer Skills Intermediate
Northern Beaches Mosman College
Brookvale, NSW09-2024
Certificate 1 - Computer Skills
Northern Beaches And Mosman College
Brookvale, NSW03-2024
HLTAID009 - Provide cardiopulmonary resuscitation
PLATINUM SAFETY AND TRAINING
HLTAID010 - Provide basic emergency life support
PLATINUM SAFETY AND TRAINING
Skills
- Reception desk management
- Administrative support
- Data entry
- Staff management
- Multi-line phone systems
- Inventory supplies
- Administrative operations
- Bookkeeping
- Confidential document control
- Mail handling
- Document management
- Proofreading
- File organization
- Office equipment
- Office equipment maintenance
- Data organization
- Customer relations
- Database maintenance
- Document scanning
- Document retrieval
References
References available upon request.
Timeline
Administration Assistant
Col Crawford Brookvale
11.2019 - Current
Stay at Home Parent
06.2006 - 11.2019
Administration Assistant
Form Rite Brookvale
04.2004 - 06.2006
Certificate 2 - Computer Skills Intermediate
Northern Beaches Mosman College
Certificate 1 - Computer Skills
Northern Beaches And Mosman College
HLTAID009 - Provide cardiopulmonary resuscitation
PLATINUM SAFETY AND TRAINING
HLTAID010 - Provide basic emergency life support
PLATINUM SAFETY AND TRAINING
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