Results-oriented professional skilled in client relationship management and proposal development. Expertise in resolving complex customer issues and implementing service improvement strategies. Seeking to leverage strong communication and strategic thinking skills to drive customer satisfaction and business growth.
Overview
14
14
years of professional experience
Work History
Client Services Manager
Perth Commercial Cleaning Services
Nedlands, WA
08.2018 - Current
Managed client relationships to ensure satisfaction and retention.
Coordinated cleaning schedules based on client needs and preferences.
Developed and implemented service improvement strategies for clients.
Resolved client inquiries promptly to maintain strong communication.
Facilitated feedback sessions with clients to enhance service delivery.
Maintained client relationships by partnering with internal teams to understand client goals and objectives.
Developed relationships with stakeholders to maximize performance resulting in customer satisfaction.
Responded promptly to any escalated customer service issues.
Ensured compliance with company standards for customer service delivery.
Leveraged CRM to maintain assigned accounts and activities.
Guided team members on how to handle difficult situations with clients.
Attended workshops, meetings and site visits to gather customer requirements.
Organized regular meetings with clients to discuss upcoming projects and initiatives.
Identified and established scope and parameters of business requirements to define outcome criteria and metrics.
Collaborated with other departments to resolve complex customer issues.
Negotiated contracts with external vendors related to client services operations.
Coordinator of business development management
VIP Commercial Cleaning
Belmont , WA
10.2011 - 07.2017
Liaised with managers, licensees of different venues, directors of learning centres and other key persons promoting their business.
Encompassing new business opportunities, face-to-face, negotiating, B2B, management, and administration.
Get in contact with new leads and make them become regular clients.
Assisted with the design of marketing and promotional products to increase business revenue.
Managed client relationships to ensure satisfaction and retention of key accounts.
Created proposals and presentations to communicate service offerings effectively.
Generated leads and capitalised on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Drafted proposals for prospects in response to their requests for information.
Negotiated contracts with vendors, suppliers, partners, and customers.
Coordinated with marketing team to develop promotional materials and campaigns.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.