Louisa Mellor
Macquarie Park,NSW
Summary
Strong communicator with excellent organisational skills. Detailed team player with history excelling in fast-paced environments. Efficiently manages multiple tasks simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and the ability to think and act quickly to find creative solutions.
Overview
5
5
years of professional experience
Work History
Customer Service Administrator
CAV Security Club AV
11.2021 - Current
- Managed complex scheduling tasks such as arranging appointments, booking accommodation/flights for staff travel and coordinating internal events.
- Progressed 400+ invoices & closing, on average, $300k worth of sales per month.
- Developed a rapport with clientele, providing a high quality, individualistic experience.
- Managed customer invoice inquiries & devised solutions to satisfy Client expectations.
- Onboarded & trained new admin staff on company policies, procedures, and service standards.
- Organised & scheduled a team of technicians whilst balancing the requirements of Clients across the Greater Sydney region.
Administrative Assistant
Onsite Diagnostics
11.2022 - 02.2023
- Improved cash flow management by monitoring accounts receivable and following up on overdue invoices.
- Developed proficiency in Xero accounting software, increasing efficiency in daily tasks and overall productivity.
- Assessed drug testing training, provided constructive feedback with Clients and awarded HLTPAT005 drug testing certifications.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed and processed incoming and outgoing mail via Australia Post and Fedex Courier Systems.
Receptionist & Admin Assistant
CAV Security Club AV
09.2020 - 11.2021
- Managed multiple phone lines & facilitated 40+ calls per day with clients & internal staff while maintaining a helpful & friendly attitude for an elevated customer experience.
- Assisted with administrative tasks such as filing, copying, and data entry as needed.
- Coordinated pickup & delivery of express mail services, sorting and distributing incoming mail.
- Upheld general office duties to provide a clean & well-stocked environment for staff.
Instore Customer Service & Delivery Driver
Domino's Pizza
11.2019 - 09.2020
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Maintained a clean and organised workspace, adhering to health code regulations for optimum food safety.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Managed cash and credit card transactions accurately, minimising discrepancies in daily sales reports.
- Assisted in opening and closing duties, ensuring the store was ready for daily operations or secure at the end of the day.
Education
Bachelor of Science - Environmental Science & Human Biology
Macquarie University
Sydney, NSW11.2025
Skills
- Scheduling and calendar management
- Meeting deadlines
- Phone and Email Etiquette
- Data Management
Timeline
Administrative Assistant
Onsite Diagnostics
11.2022 - 02.2023
Customer Service Administrator
CAV Security Club AV
11.2021 - Current
Receptionist & Admin Assistant
CAV Security Club AV
09.2020 - 11.2021
Instore Customer Service & Delivery Driver
Domino's Pizza
11.2019 - 09.2020
Bachelor of Science - Environmental Science & Human Biology
Macquarie University
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