Louisa Moreira
Dundas Valley
Summary
A highly skilled and versatile professional with over 10 years experience in hospitality,self employed and homewares sales and merchandising. Adept at providing exceptional customer service,managing operations whether it be on a restaurant front of house or homewares retail floor curating visually appealing product displays and creating memorable guest experiences .
I am committed to fostering strong relationships with clientele alike while maintaining a keen eye for detail and efficiency.
I am seeking employment at a company with a vibrant culture where I can use my Knowledge and skills for organisational growth.
Overview
8
8
years of professional experience
Work History
Restaurant/Bar Owner Manager Bar Terrazza
Self Employed
07.2024 - 03.2025
- Managed Front of house operations including greeting seating, reservations and taking orders.
- Operated POS system to enter orders and process payments.
- Detailed understanding of menu to deliver explanation to customers when needed.
- Worked closely with floor and bar staff to provide a high standard of customer service and dining experience leading by example.
- Optimized seating arrangements based on reservations data to maximize guest comfort during busy periods.
- Created a welcoming atmosphere for patrons by designing an inviting interior space and providing exceptional customer service.
- Cultivated a strong team culture among staff members by providing ongoing training opportunities and fostering open communication channels.
- Boosted restaurant revenue with effective marketing strategies, including social media promotion and local advertising.
- Developed a loyal customer base through consistent delivery of high-quality food, beverages, and service.
- Motivated staff to perform at peak efficiency and quality.
Club Caterers Manly Vale Bowling Club
Self Employed
02.2022 - 04.2024
- Managed day to day operations of 200 plus sports club focusing on enhancing guest experience and optimizing service quality.
- Managed and trained staff to maintain high service standards and professionalism leading by example and hands on approach.
- Supervised reservations,seating arrangements,and event coordination for smooth operations.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event eg wakes engagements parties and even weddings .
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Restauranter Eat & Meet Pasta Bar
Self Employed
03.2019 - 04.2021
- Managed day to day operation of a busy restaurant meeting greeting and seating customers.
- Taking orders and operating POS system to enter orders and process payments.
- Barista and Gelato Maker and server
- interviewed,hired and trained adequate staff to operate POS and process payments.
- detailed understanding of menu.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Manager Habitania Homewares
Habitania Pty Ltd
03.2017 - 01.2019
- Led and Motivated Day to Day Management of 6 people in homeware sales ensuring high sales performance and customer satisfaction.
- Led and trained staff to provide excellent product knowledge and service.
- Oversaw inventory management stock replenishment,and merchandising to maximize sales.
- Maintained store presentation and visual displays on a daily basis while keeping store cleaned and safe for customers and employees.
- Received goods from over 20 different brands ..unpacked quality controlled and labelled accordingly.
- Displayed each supplier brands to optimise each product accordingly using planograms for additional detail.
- Stayed informed about market trends consumer behaviour and seasonal demands to adjust merchandise accordingly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Ensured that KPI's from upper management were always met.
Education
Fashion Technology - Fashion Design
Meadowbank Tafe
Sydney, NSW01-1989
Skills
- Staff management
- Self motivated and ability to work autonomously
- Excellent communication and interpersonal skills
- Multitasker in fast paced environments
- Attention to detail and cleanliness
- Beverage making coffee and cocktails
- Small business operations
- Cash handling and POS system
- Customer engagement
- Staff leadership
- Staff hiring
- Sales expertise
- Teamwork and collaboration
- Time management
- Reliable and responsible
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Team leadership
- Effective communication
- Proven ability to boost sales through strategic merchandising
- visual merchandising ability to attract customers
- Trend awareness staying informed
- Understanding and implementing Planograms
- Adjusting to different rolls
- Adaptable and flexible working shifts
Timeline
Restaurant/Bar Owner Manager Bar Terrazza
Self Employed
07.2024 - 03.2025
Club Caterers Manly Vale Bowling Club
Self Employed
02.2022 - 04.2024
Restauranter Eat & Meet Pasta Bar
Self Employed
03.2019 - 04.2021
Store Manager Habitania Homewares
Habitania Pty Ltd
03.2017 - 01.2019
Fashion Technology - Fashion Design
Meadowbank Tafe
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