Louisa Ross

• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
• I coach employees and train on methods for handling various aspects of sales, complicated issues and difficult customers.
• I offer hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• I greet visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• I train team members in successful strategies to meet operational and sales targets.
• I have high level of transaction security by verifying payment cards against identification.
• During covid, I became the face of the front end to eliminate any frustrated, negative customers who were entering the store
• Getting to know the school children in the area to eliminate loss prevention, has been a skill I'm adopting currently in the store. Always using my kindness and chatty personality to work closely with them.

• Processed Refunds and exchanges for customers
• Provided options to customers who had faulty products. Which also included, contacting our product manufacturer for any further information we needed in order to resolve the customer issue
• Processing of online orders , picking and packing in a timely manner
• Layby is also a function in the service desk area. Processing, packing and setting up customers in the system correctly. Cancelling of laybuy and making pricing adjustments in the system

Proces

• Breaking down the delivery load when stock arrived at the back dock
• Filling stock
• Creating tickets to reflect correct pricing
• Tidying and returning stock back to the correct location
• Going above and beyond in helping our customers on the shop floor with their needs and questions regarding product enquiries
• With large volume of customers every day I use a positive attitude and focus on customer satisfaction.
• Informed customers about special promotions and provided detailed information for various products.