Louisa Sams
Cleveland,QLD
Summary
As a self-employed business owner I have gained a variety of skills over the years. From bookkeeping, to sales, website building, eCommerce, marketing and building relationships with International suppliers and customers.
Although it has been approximately 12 years since I was employed through a business, I have done contracting work for local beauty salons (marketing and professional photography), and assisted my partner in organising the back-end of his licensed renovation company.
With the right guidance I would be an asset to any organisation willing to give me a go. I am reliable, trustworthy, and dedicated to any task or challenge given to me.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Owner/Operator
Lou Lou's Prop Shop
09.2013 - Current
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Managed day-to-day business operations.
Administration
ISS Facility Services
01.2007 - 06.2011
- Reduced accounting errors by implementing thorough reconciliation procedures.
- Strengthened internal controls through routine review of financial policies and procedures.
- Increased efficiency in accounts payable and receivable management by utilizing advanced software tools.
- Ensured timely payments to vendors, maintaining positive relationships and avoiding late fees.
- Complied with legal requirements related to financial activities such as tax filings or regulatory disclosures.
- Took swift action on accounting issues and system discrepancies.
- Performed journal entries, month-end closing procedures and balance sheet reconciliations.
- Prepared working papers, reports and supporting documentation for audit findings.
Administration and Personal Trainer
Casuarina Fitness Centre
Darwin, NT
03.2004 - 03.2008
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Consistently exceeded monthly sales targets by effectively presenting personal training packages to potential clients.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Improved overall safety performance through thorough hazard identification and risk assessment initiatives.
Education
Associate of Arts - Journalism And Public Relations
Griffith University
Brisbane, QLD04.2010
Certificate III And IV in Fitness - Fitness
Fitnation
Australia Online 01.2003 - 12.2005
Skills
- Sales Negotiation
- Documentation and Reporting
- Payroll Processing
- Organizational Skills
- Problem Solving
- Attention to Detail
- Customer Service
- Website Building
- SEO
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Live as if you were to die tomorrow; learn as if you were to live forever”
Mahatma Gandhi
Timeline
Owner/Operator
Lou Lou's Prop Shop
09.2013 - Current
Administration
ISS Facility Services
01.2007 - 06.2011
Administration and Personal Trainer
Casuarina Fitness Centre
03.2004 - 03.2008
Certificate III And IV in Fitness - Fitness
Fitnation
01.2003 - 12.2005
Associate of Arts - Journalism And Public Relations
Griffith University
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