Louisa Stevens
Denmark
Summary
Dynamic Senior Manager with a proven track record at The Lake House Denmark, excelling in operational efficiency and staff training. Adept at mentoring teams to enhance customer service and resolve conflicts effectively. Committed to fostering a positive work environment while implementing strategies that boost productivity and reduce costs.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Manager
The Lake house Denmark
Denmark
03.2025 - Current
- Led team meetings to streamline operations and enhance communication.
- Managed inventory levels to ensure optimal stock availability for service needs.
- Developed training programs to enhance staff skills and service quality.
- Implemented customer feedback processes to improve service offerings continuously.
- Oversaw daily operations to maintain high standards of cleanliness and efficiency.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Established effective communication channels between different departments within the organization.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
Kitchen Hand
Denmark tavern
Denmark
09.2023 - 03.2025
- Prepared and organized ingredients for daily menu items.
- Maintained cleanliness of kitchen equipment and work areas.
- Assisted chefs in food preparation and cooking tasks.
- Managed inventory by restocking supplies as needed.
- Followed safety and sanitation protocols consistently.
- Collaborated with team members to ensure smooth operations.
- Operated kitchen machinery, including mixers and slicers safely.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Operated dishwashers to sanitize dishes and silverware.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Received deliveries of food items and stored them properly.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Organized storage areas for efficient access to items when needed.
- Acquired new skills to support team and further accommodate customer needs.
- Inspected kitchen equipment for proper functioning before use.
- Prepared garnishes to complement dishes on menu.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Restocked condiments on tables throughout restaurant dining room.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Stored food in designated containers and storage areas to prevent spoilage.
- Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Retail Worker
Local Grocer
Denmark
07.2020 - 11.2022
- Assisted customers with product inquiries and selection.
- Restocked shelves with fresh produce and grocery items.
- Operated cash register and processed customer transactions efficiently.
- Handled customer complaints and resolved issues promptly.
- Maintained cleanliness and organization in the store environment.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Greeted customers, identified their needs and provided assistance with product selection.
- Managed cash register operations using POS system and processed sales and returns.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Helped customers by answering questions and locating merchandise.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Dog Grooming Assistant
Groomers in the heart
Denmark
12.2017 - 01.2019
- Assisted groomers in bathing and drying dogs to maintain cleanliness.
- Organized grooming tools and supplies for efficient workflow during busy days.
- Provided gentle handling of various dog breeds to ensure comfort and safety.
- Maintained a clean and safe environment by sanitizing grooming areas regularly.
- Monitored dogs' behavior during grooming to identify any signs of stress or discomfort.
- Assisted in bathing, brushing, and drying of dogs.
- Monitored animals during grooming processes to ensure safety and comfort levels.
- Cleaned and sanitized all equipment used for dog grooming.
- Maintained cleanliness standards throughout the facility at all times.
- Performed routine maintenance tasks such as cleaning kennels, cages, runs, floors, walls, windows and other areas of the facility.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Worked collaboratively with other staff members in order to provide quality services in a timely manner.
- Greeted customers and their pets upon arrival to the grooming facility.
- Bathed large number of animals during each shift.
- Observed dogs for any signs of illness or injury before beginning grooming procedures.
- Walked and exercised dogs during owner absences.
- Taught animals sit, stay and other basic commands.
Education
Denmark Senior High School
Denmark, WASkills
- Staff training
- Operational efficiency
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Mentoring and coaching
- Customer service
- Influencing and negotiating
- Staff development
- Performance reviewing
- Verbal and written communication
- Problem-solving abilities
- Positive attitude
- Adaptability
- Customer relations
- Good judgment
Certification
- Australian Hotels Association- Approved Managers Certificate + Approved Managers ID card
- WSET Wine course II
- RSA Certificate
Affiliations
- Art- Painting and drawing
- Gardening
- Cooking/Baking
- Enjoying the outdoors
- Socialising with friends and family
- Listening to music
Timeline
Senior Manager
The Lake house Denmark
03.2025 - Current
Kitchen Hand
Denmark tavern
09.2023 - 03.2025
Retail Worker
Local Grocer
07.2020 - 11.2022
Dog Grooming Assistant
Groomers in the heart
12.2017 - 01.2019
Denmark Senior High School