Louisa Uele
Cairns,QLD
Summary
Adept at crisis intervention and behavioral management, I significantly enhanced client satisfaction at St Johns Community Care by delivering personalized care and fostering strong relationships. Skilled in documentation and safety awareness, I consistently ensured compliance with regulatory standards and improved daily living skills, demonstrating a profound respect and compassion for client needs.
Overview
11
11
years of professional experience
Work History
Support Care Staff Member
St Johns Community Care
03.2021 - Current
- Implemented crisis intervention strategies as needed to manage difficult behaviors or situations calmly and effectively.
- Maintained accurate records of client progress, implementing changes to care plans as needed.
- Enhanced client satisfaction by delivering compassionate and personalized care.
- Facilitated meaningful interactions between clients and their families, fostering strong relationships and ongoing support networks.
- Ensured compliance with regulatory standards through timely documentation and reporting of incidents or concerns.
- Advocated for client needs during case conferences with healthcare providers or service agencies.
- Improved daily living skills for clients through guidance in personal hygiene, meal preparation, and household chores.
- Provided transportation for clients to appointments, social outings, and other essential activities, increasing community engagement opportunities.
- Promoted a safe and comfortable environment with effective communication and active listening.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to safety protocols.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Provided safe mobility support to help patients move around personal and public spaces.
Meat Processor
Premier Poultry
01.2014 - 03.2021
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Ensured consistent product quality by adhering to strict sanitation standards and company guidelines.
Education
Certificate III - Business
TAFE QLD
QLD04-2021
Certificate - First Aid & CPR
TAFE Queensland
QLD03-2021
Certificate III - Individual Support (Aging)
TAFE QLD
QLD03-2021
Skills
- Housekeeping tasks
- Safety awareness
- Professional boundaries
- Transportation Assistance
- Behavioral Management
- Activity Planning
- Cultural Sensitivity
- Documentation proficiency
- Personal care assistance
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Elderly Care
- Multitasking and Organization
- Daily living assistance
Accomplishments
- Drivers Authority - Valid for 5 years
- Open Drivers Licence
- Blue Card
- NDIS Card
Additional Information
Contact details:
Facilitator St Johns Community Care
Jesse Kay
C: 0740319700
E: jessek@sjccl.org.au
Care planner - St Johns Community Care
Nicholas Spring
C: 0740319700
E:Nicholass@sjccl.org.au
Timeline
Support Care Staff Member
St Johns Community Care
03.2021 - Current
Meat Processor
Premier Poultry
01.2014 - 03.2021
Certificate III - Business
TAFE QLD
Certificate - First Aid & CPR
TAFE Queensland
Certificate III - Individual Support (Aging)
TAFE QLD
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