Louise Andrews
Dubbo,NSW
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures, and improving employee morale with hands-on leadership style.
Overview
28
28
years of professional experience
Work History
Branch Manager
Coates Dubbo
01.2022 - Current
- Mentor and guide operational staff to meet all KPI targets in Revenue, Customer service and safety.
- Lead by example in professionalism, safe behaviours and risk awareness.
- Drive Coates strategies team 25 policies- care deeply, customer focus, be our best and one team.
- Optimise utilisations across all equipment through maintenance, labour and spend
- Meet and follow Coates principles in Budgeting and equipment e.g 65% TU, 15% Roc, 10% people and employees engagement, 30% ebit.
- Align, lead and live of Coates 360 CX principles and standards.
- Work closely with different departments across Coates from sales, receivables, transport and speciality branches to achieve customer requirements.
- Align and learn all required operational system. Optimise through training of staff members to meet all require KPI.
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
- Meet and exceed companies budget targets through control measures.
Operation Manager
Platinum Electricians Dubbo
02.2021 - 10.2022
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
- Manage staff levels, wages, hours, and contract labour
- Responsible for all department managers and supervisors
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site, This includes any issues on-site
- Collaborating with all staff members to ensure all processes remain compliant with OSHA health and safety regulations and other governmental regulations.
Operational Manager
Poolwerx Dubbo
01.2019 - 12.2020
- Managing the overall day-to-day run of the store
- Working with insurance company in supply reports and caring out work orders
- Employee coaching and empowerment
- Strategic decision making
- Client relationship building, loyalty and retention
- Vehicle management includes servicing, inspection, and product stock control within the vehicle
- Maintained effective accounts receivable and cash flow monitoring systems
- Boosted delivery and scheduling efficiency through new processes and planning measures
- Held monthly employee meeting to give information, take feedback, and provide update training
- Store ordering, from spare parts, to chemicals, to spas
- Effective communication skills between customers and technicians
- Maintain a high standard of professionalism, personal presentation, and conduct
- Follow up on customer inquiries and complaints
- To create visual merchandising and promotional activity to set guidelines whilst considering store demographics
- To excel at driving sales and profitability through performance while staying in agreed budgets.
Owner/Manager
Lousie Estens Saddler
10.2008 - 03.2017
- Successfully plan and manufacture goods, including custom orders to maximize sales and customer service opportunities to achieve allocated budget
- Maintain a high standard of professionalism, personal presentation and conduct
- Ensure store sales and customer service are consistently delivered to the highest standard
- Manage customer complaints and returns according to company policy and always ensure customer satisfaction
- Receiving and receipting (goods in & out)
- Execute Visual Merchandising and Promotional actively
- Develop and Maintain relationships with key external parties (Product suppliers and freight companies)
- Responsible for the workplace Health and Safety within the store to minimise injury, damage and loss to both employee's and employer
- Keep up to date knowledge of the current manufacturing guidelines and new innovations.
Saddler
John Lordan Saddlery
01.2004 - 10.2008
- Maintain a high standard of professionalism, personal presentation, and conduct
- Ensure store sales and customer service are consistently delivered to the highest standard
- Manage customer complaints and returns according to company policy and always ensure customer satisfaction
- Receiving and receipting (goods in & out)
- Execute Visual Merchandising and Promotional actively
- Controllable costs are managed efficiently (QuickBooks)
- Develop and Maintain relationships with key external parties (Product suppliers and freight companies)
- Manufacturing of leather goods.
Saddler
BACK O BOURKE SADDERY
12.1996 - 10.2004
- Completed apprenticeship in Saddlery
- Maintain a high standard of professionalism, personal presentation, and conduct
- Ensure store sales and customer service are consistently delivered to the highest standard
- Handle customer complaints and returns according to company policy and always ensure customer satisfaction
- Receiving and receipting (goods in & out)
- Controllable costs are managed efficiently (Retail Manager)
- Develop and Maintain relationships with key external parties (Product suppliers and freight companies).
Education
Saddlery - Saddlery
Trade
Sydney Olympic Park, NSW12.2020
Year12 - High School
Coonabarabran High School
Coonabarabran, NSW12.1996
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Management
- Strong team-builder
- Verbal/written communication
- Staff Management
- Operations Management
- Decision-Making
- Team Player
Timeline
Branch Manager
Coates Dubbo
01.2022 - Current
Operation Manager
Platinum Electricians Dubbo
02.2021 - 10.2022
Operational Manager
Poolwerx Dubbo
01.2019 - 12.2020
Owner/Manager
Lousie Estens Saddler
10.2008 - 03.2017
Saddler
John Lordan Saddlery
01.2004 - 10.2008
Saddler
BACK O BOURKE SADDERY
12.1996 - 10.2004
Saddlery - Saddlery
Trade
Year12 - High School
Coonabarabran High School
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