Louise Bahrami
Melbourne,VIC
Summary
Highly motivated professional with 10 years of entrepreneurial and 25 years of management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive actionjudgment to meet and exceed organizational goals.
Overview
27
27
years of professional experience
Work History
Owner/Founder
Femata Couture
Wyndham Vale, Vic
12.2010 - Current
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Kept up-to-date on regulatory changes affecting business operations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Resolved issues quickly through meticulous research and quick decision-making.
- Participated in meetings with investors regarding financing options for the company.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Formed and sustained strategic relationships with clients.
- Analyzed industry trends to develop competitive strategies.
- Hosted special events to boost brand awareness and increase community engagement.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Maintained relationships with existing clients by providing superior customer service.
- Delegated work to staff, setting priorities and goals.
- Led startup and creation of operational procedures and workflow planning.
Customer Service Specialist
Commonwealth Bank Of Australia
Blackburn, Vic
04.1998 - Current
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Executed on-time and under budget project management to resolve complex issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming customer inquiries regarding product and service information.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Mullauna Secondary College
Mitcham12.1998
Skills
- Regulatory Compliance
- Marketing Tactics
- KPI Management
- Organised fashion shows
- Team Oversight
- Staff Hiring
- Business Management
- Talent Development
- Client Service
- Staff Management
- Strategic Project Planning
- Sales Leadership
- Financial Management
- Product Branding
Timeline
Owner/Founder
Femata Couture
12.2010 - Current
Customer Service Specialist
Commonwealth Bank Of Australia
04.1998 - Current
High School Diploma -
Mullauna Secondary College