Louise Betts
Wheeler Heights,NSW
Summary
Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths.
Overview
11
11
years of professional experience
Work History
Business Development Manager
Strata Unit Underwriters (SUU)
09.2014 - Current
- Establishing and maintaining strong relationships with key partners
- Monitoring customer, market, and competitor activity to identify opportunities and areas for growth
- Implementing customer-specific growth strategies aimed at improving profit and customer experience
- Analyzing customer feedback, and creating value-added solutions that encourage long-term partnerships and customer loyalty
- Collaborating across the teams and participating in cross-functional meetings
- Facilitating the development of effective sales pitches, presentations, and proposals.
Property Underwriter
Strata Unit Underwriters (SUU)
04.2013 - 09.2014
- Sourced, developed, and negotiated profitable new business in line with business strategy and risk appetite
- Reviewed insurance proposals and background information for assessment of risk
- Record keeping of policies underwritten and decisions made
- Liaised with underwriting, claims, and compliance team to ensure smooth processing of applications
- Developed strong customer relationships and industry professionals to facilitate information exchange, negotiate terms, and identify new business opportunities
- Built and managed effective customer relationships, nationally across Australia.
Education
Diploma of Business and Administration -
Tafe
08.2024
Diploma of General Insurance - undefined
ANZIIF
05.2014
Cert IV in General Insurance - undefined
ANZIFF
05.2013
NVQ Level 3 Certificate in Business Administration (QCF) - undefined
City & Guilds
02.2007
Skills
- Relationship Management
- Pipeline Development
- Communication & Negotiation
- Problem-Solving & Decision-making
- Complaint Resolution
- Market Research & Reporting
- Strategic Planning & Forecasting
- Emotional Intelligence and Empathy
- Business Development
- Lead Generation
Prior Employment
- June 2009 - April 2013, Miramar Underwriting Agency, Liability Underwriter
- Sept 2008 - June 2009, North East Lincolnshire NHS, Personal Assistant
- July 2004 - Sept 2008, HM Customs and Excise, Customer Service Rep
Accomplishments
- Single-handedly closed new business sales worth >800k in revenue in FY 24/25
- Designed an effective CRM system for KPI tracking and to streamline customer data
- Initiated the automation of repetitive manual tasks, freeing up significant time for the team to focus on higher-value activities
- Designed and implemented a new sales pipeline from the ground up, tailored to the company's target market and sales strategy.
Affiliations
- National Insurance Broker Association (NIBA)
- Strata Community Australia (SCA NSW)
- Underwriting Agencies Council (UAC)
- Australia & New Zealand Institute of Insurance & Finance (ANZIIF)
Timeline
Business Development Manager
Strata Unit Underwriters (SUU)
09.2014 - Current
Property Underwriter
Strata Unit Underwriters (SUU)
04.2013 - 09.2014
Diploma of Business and Administration -
Tafe
Diploma of General Insurance - undefined
ANZIIF
Cert IV in General Insurance - undefined
ANZIFF
NVQ Level 3 Certificate in Business Administration (QCF) - undefined
City & Guilds
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