Louise Brooks
Mackay
Summary
Reliable candidate ready to take on challenges to help team succeed. I am skilled at completing assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
36
36
years of professional experience
Work History
Assistant Store Manager
Target
09.2012 - 11.2023
- Liaised with store manager to meet revenue goals
- Completed cycle counts and implemented loss prevention strategies to manage inventory
- Rotated products to follow seasonal trends and styles according to company strategy
- Minimized shrinkage with successful loss prevention strategies
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Controlled costs by properly forecasting demand and ordering precise product levels to fulfill needs
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Managed successful retail teams by recruiting, training and encouraging workers to exceed expectations
- Ran promotions and in-store events to increase sales
- Taught staff problem-solving methods for customer issues, merchandise problems and security concerns
- Leveraged expense controls and tracking procedures to maintain financial operations and budget targets
- Oversaw payroll, scheduling, and record-keeping.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Operations Manager
Target
10.2007 - 09.2012
- Planned and managed crew schedules to align with business demands
- Organized resources and teams to manage needs and coordinate operational support
- Assessed employee performance, reviewed training participation records and monitored professional development
- Maintained and updated employee records to reflect changes in employment, compensation and withholdings
- Conducted safety inspections and maintained accident records
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation
- Organized and conducted orientation sessions, job skills training and employee development initiatives
- Offered friendly and knowledgeable customer service to team members and employees
- Prevented payroll errors through regular timesheet and payroll processing verifications
- Maintained updated employee payroll records
- Maintained operational needs, managing daily, weekly and monthly task lists.
Trainee Manager
Target
01.2007 - 10.2007
- Taught employees how to complete different types of tasks and excel in company's business environment
- Enforced adherence to company standards related to performance and attendance
- Contributed to business success through good relationship building with employees and customers
- Supported adequate shift coverage through strategic team training, scheduling and workflow coordination
- Trained diligently in different operational areas to improve business knowledge
- Contributed to customer service leadership and direction in collaboration with management team
- Motivated employees and maximized job satisfaction with successful training, mentoring and morale-boosting strategies
- Monitored employee performance and provided constructive feedback or corrective action recommendations
- Learned aspects of business by shadowing senior management through daily functions.
Customer Service Assistant
Target
11.2001 - 01.2007
- Responsibile for the overall running of 2 departments on the sales floor
- Set up displays as per company guidlines
- Merchandised stock on sales floor for best customer appeal
- Participated in annual stocktakes
- Conferred with customers by telephone to address concerns and answer any queries
- Helped improve processes and products by relaying customer feedback
- Followed up with customers to share findings and offer solutions for ongoing inquiries
- Monitored visitors and reported suspicious activity or individuals to security
- Informed customers of promotions and special offers to increase sales
- Processed complaints and related refunds and exchanges on products and services.
Customer Service Administration Assistant
Fosseys
09.1998 - 11.2001
- Participated in annual stocktakes
- Provided customer service in all areas including sales and returns
- Proceesed incoming stock invoices and returns
- Processed oreder on low stock levels
- Set up displays and windows to company directives
- Located requested information for different topics by conducting physical or digital searches
- Managed incoming and outgoing mail, packages and faxes
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Onboarded new employees with correct forms and direct deposit information
- Managed efficient payroll processing for employees
- Maintained updated employee payroll records.
Customer Service Assistant
Chandlers
03.1988 - 09.1998
- Acknowledged and resolved customer grievances with tactful communication and critical thinking
- Informed customers of promotions and special offers to increase sales
- Exceeded sales targets with strategic cross-selling techniques
- Monitored visitors and reported suspicious activity or individuals to security
- Processed complaints and related refunds and exchanges on products and services
- Collected information from customers to update records and accounts
- Documented information from customers to help determine causes of product or service problems
- Collected initial deposits or one-time payments and arranged long-term payment plans for ongoing relationships
- Input new orders and informed customers of terms and expected delivery dates.
Education
High School Certificate -
Saint Patrick's College
Mackay, QldSkills
- Positive attitude
- Trustworthy
- Reliable
- Punctual
- Customer service
- Cash auditing
- Employee training
- Inventory counting
- Good communication
Middle Initial
L B
References
Michelle Black
Personal / Work Referee
Co- worker Target Mackay
0448 399 101
Katie Prentice
Continuous Improvement Manager
Target Australia
0428 154 632
Timeline
Assistant Store Manager
Target
09.2012 - 11.2023
Operations Manager
Target
10.2007 - 09.2012
Trainee Manager
Target
01.2007 - 10.2007
Customer Service Assistant
Target
11.2001 - 01.2007
Customer Service Administration Assistant
Fosseys
09.1998 - 11.2001
Customer Service Assistant
Chandlers
03.1988 - 09.1998
High School Certificate -
Saint Patrick's College
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