Louise Brooks
Werribee,Melbourne,VIC
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized. Hardworking Hairstylist with pleasant personality and passion for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences. Talented Hairstylist with thorough knowledge of hair care products and chemical compositions. Well-versed in using various hair styling tools. Creative and friendly individual possessing in-depth knowledge of latest trends paired with strong interpersonal skills.
Overview
12
12
years of professional experience
Work History
Hairdresser Manager
sunshine alley salon
Melbourne, VIC
02.2015 - 11.2015
- Pre-booked future appointments to increase repeat business.
- Updated and maintained customer information records and beauty services provided.
- Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
- Maintained cleanliness of salon equipment, tools and work areas.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Bleached, dyed or tinted hair using applicator or brush.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Used curlers, rollers and curling irons to press and curl hair.
- Colored, cut and installed extensions according to style photos and client specifications.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Cut, styled and colored customer's hair according to their preference using scissors, clippers and coloring products.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Advised clients on how to maintain their hairstyles at home between visits.
- Collected payment from customers and scheduled next appointments.
- Developed new styles and techniques.
- Mentored new staff to enhance personal growth and increase productivity.
- Applied water or setting, straightening or waving solutions to hair.
Customer Service Representative
Toll Ipec
Melbourne, VIC
02.2013 - 02.2015
- Communicated regularly with management regarding progress on complaint resolution.
- communicated between customer and Truck driver to locate delivery's.
- inbound and outbound calls.
- computer skills using microsoft suit.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Set up and activated customer accounts.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Answered customer inquiries and provided accurate information regarding products and services.
Senior Hairstylist
Hair Vision
Melbourne, Vic
06.2003 - 01.2012
- Maintained a safe and clean work environment for staff and customers.
- Processed payments from customers accurately using point of sale systems.
- Responded to customer inquiries by phone, email and in person.
- Operated cash registers to receive payments from patrons.
- Introduced modern techniques to style and stay up to date with newest trends in hair, nails and makeup.
- Provided comprehensive hair treatments for various types of hair.
- Combed, brushed and sprayed hair or wigs to set style.
- Created positive relationships with clients through excellent customer service skills.
- Advised customers on ways they can improve the health of their scalp and hair.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Managed appointment bookings including scheduling appointments with clients.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
Education
High School Diploma -
Galvin Park Secondary College
Werribee, VIC11-2004
Skills
- Supply Management
- Color Correction
- Appointment Scheduling
- Chemical Safety
- Social Media Promotion
- Sanitation Practices
- Cleaning and Sanitizing
- Chemical Application
- Customer Consultation
- Quick Learner
Referees
- Ashlee Ludica - Salon Owner at Le A Hair Styling
- 0401 913 398
- Chloe Teao - Toll Ipec Manager
- 0400 447 314
Timeline
Hairdresser Manager
sunshine alley salon
02.2015 - 11.2015
Customer Service Representative
Toll Ipec
02.2013 - 02.2015
Senior Hairstylist
Hair Vision
06.2003 - 01.2012
High School Diploma -
Galvin Park Secondary College
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