Louise Broomhall
Burnie,Tasmania
Summary
I am an independent self-starter with high professional standards.
I work well under stress and enjoy being a positive and reliable team member.
I have a good sense of humour and well developed communication skills.
I engage well with people from disadvantaged and diverse backgrounds.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Casual Officer
Australian Electoral Commission
09.2013 - 08.2023
- Employed to assist local, state and federal elections
- Attendance at polling booths
- Vote counting and certification
Regional Coordinator Social Connectedness
Australian Red Cross
04.2015 - 06.2023
- Entered data, generated reports, and produced tracking documents.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Used job-related software to draft and finalize written correspondence and documentation.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Recruited, train and managed volunteers.
- Managed successful relationships with various stakeholders, including homecare package providers.
Receptionist
Camdale Podiatry
04.2013 - 08.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Customer Service and Solutions Representative
Serco Global Services
06.2013 - 02.2015
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Flex Trainer
Serco Global Services
01.2014 - 11.2014
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
Convention Services Manager
Sheraton Mirage Port Douglas
01.2009 - 11.2009
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Convention Services Coordinator
Sheraton Mirage Grand Port Douglas
12.2004 - 01.2009
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Communicated with catering, lighting and sound companies to obtain price quotes.
- Coordinated florists, photographers, and musicians for events.
Education
No Degree - Cert I And II in Hospitality
Hellyer College
Burnie, TAS05.2013
No Degree - Certificate IV Training And Assessment
Australian College of Training And Employment
Online06.2010
BBA - Hotel Management
RMIT
Canberra, ACT01.2005
Skills
- Working with the frail aged
- Managing Staff
- Coordinating complex activities
- Program Management
- Program Coordination
Accomplishments
License / Government Issued Check
Issued on 1st February 2010 Tasmania Police Record
Criminal History Services
Expires 21st January 2018 Tasmanian Driver Licence
Department of Infrastructure, Energy and Resources
Valid until 14th October 2010 Positive Notice Blue Card for Child Related Employment
Commission for Children and Young People and Child Gardian
License issued 24 March 2006 LF Fork Lift Truck
O.H.S Certification Australia
Community Involvement / Volunteer Contributions
Sept. – Oct. 2012 Certificate of Attendance
Stamford Chronic Disease Self Management Program
4 Day Leader Training Course
May 2012 –June 2013 Volunteer Project Officer – Voluntary Service Strategy
Australian Red Cross
January 2011 - Consumer Representative
Tasmanian Health Organisation – North West
(Department of Health & Human Services)
Consumer Engagement Reference Group
January 2011- Consumer Representative
Nurse Practitioner (Diabetes) Working Party
(Department of Health & Human Services)
Launched June 2010 – Type 1 Diabetic Pumpers Support Group – Creator / Coordinator
Kinetic Intent
A group for people living with type 1 diabetes utilising an insulin pump who meet 6 times a year in a casual, relaxed environment to discuss their common condition and treatment
2010 - Mentor
Diabetes Australia Tasmania “Ready 4 Life Camps”
Proficient Software
Microsoft Excel
Microsoft Word
Microsoft Publisher
Microsoft PowerPoint
Microsoft Outlook Software relevant to the Australian Taxation Office.
Various hotel and catering reservation systems; including point of sales systems, event planning and account management systems.
Certification
License / Government Issued Check
Issued on 1st February 2010 Tasmania Police Record
Criminal History Services
Expires 21st January 2018 Tasmanian Driver Licence
Department of Infrastructure, Energy and Resources
Valid until 14th October 2010 Positive Notice Blue Card for Child Related Employment
Commission for Children and Young People and Child Gardian
License issued 24 March 2006 LF Fork Lift Truck
O.H.S Certification Australia
Community Involvement / Volunteer Contributions
Sept. – Oct. 2012 Certificate of Attendance
Stamford Chronic Disease Self Management Program
4 Day Leader Training Course
May 2012 –June 2013 Volunteer Project Officer – Voluntary Service Strategy
Australian Red Cross
January 2011 - Consumer Representative
Tasmanian Health Organisation – North West
(Department of Health & Human Services)
Consumer Engagement Reference Group
January 2011- Consumer Representative
Nurse Practitioner (Diabetes) Working Party
(Department of Health & Human Services)
Launched June 2010 – Type 1 Diabetic Pumpers Support Group – Creator / Coordinator
Kinetic Intent
A group for people living with type 1 diabetes utilising an insulin pump who meet 6 times a year in a casual, relaxed environment to discuss their common condition and treatment
2010 - Mentor
Diabetes Australia Tasmania “Ready 4 Life Camps”
Proficient Software
Microsoft Excel
Microsoft Word
Microsoft Publisher
Microsoft PowerPoint
Microsoft Outlook Software relevant to the Australian Taxation Office.
Various hotel and catering reservation systems; including point of sales systems, event planning and account management systems.
Timeline
Regional Coordinator Social Connectedness
Australian Red Cross
04.2015 - 06.2023
Flex Trainer
Serco Global Services
01.2014 - 11.2014
Casual Officer
Australian Electoral Commission
09.2013 - 08.2023
Customer Service and Solutions Representative
Serco Global Services
06.2013 - 02.2015
Receptionist
Camdale Podiatry
04.2013 - 08.2016
Convention Services Manager
Sheraton Mirage Port Douglas
01.2009 - 11.2009
Convention Services Coordinator
Sheraton Mirage Grand Port Douglas
12.2004 - 01.2009
No Degree - Cert I And II in Hospitality
Hellyer College
No Degree - Certificate IV Training And Assessment
Australian College of Training And Employment
BBA - Hotel Management
RMIT
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