Louise Buchanan
Seeking A New Career And Direction
Cairns,QLD
Summary
With the advent of Covid ending my career with Emirates I have returned to Cairns permanently and have decided to pursue a career in Law. My studies are underway and I will be moving very soon into a property in Cairns that I purchased many years ago as a return investment. I am persistent and determined, and have the will to learn and master a new career.
I am looking for a new challenge within a progressive company that will allow me to utilize my skills and experience to contribute to the goals and vision of the organization.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Youth Worker
Alternate Care
Cairns, Queensland
12.2020 - Current
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Established daily routines and structure in residential environment
- Improved long term outcomes by modelling positive behaviors, attitudes and life choices.
Loyalty Executive
Marriott International Port Douglas
Port Douglas, QLD
08.2019 - 10.2019
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Increased Department Functionality
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pioneered revenue loss due to the above
- Unfortunately became a casualty of Covid shutdowns within most hotel brands.
International Air Hostess
Emirates Airlines
Dubai
04.2015 - 07.2019
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated Conflict Resolution as well as advanced tactics in restraints and Law Enforcement.
- Despatched professionally to emergency aircraft situations and as such, passenger management.
- Emirates as most airlines at this time, wound down due to Covid and I returned home to Cairns.
Domestic Flight Attendant
Jetstar Airways
Cairns, QLD
03.2013 - 03.2015
- Worked flexible hours; night, weekend, and holiday shifts.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Completed all courses required for flight and maintainence, including emergency aircraft situations and in-flight compliance.
- Maintained energy and enthusiasm in fast-paced environment.
Guest Service Representative
Mantra Hotel Groups
Cairns, QLD
04.2011 - 11.2013
- Maintained outstanding customer relations.
- as Duty Manager I was responsible for the entire in-house area, functions, events and marketing of regional tours..
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected banking, managed invoicing and all transactions.
Sales Promotion/Model
Aurora Model Agency
Brisbane, QLD
05.2010 - 08.2012
- Pioneered account profitability identifying opportunities with the existing client base and developed strong new connections.
- Developed strong customer relationships with contact management, new presentations and effective lead management.
- Forecasted market opportunities by tracking trends and maintaining contact with competitor actions.
Education
Bachelor of Law - Legal Studies
James Cook University
Cairns 03.2021 - Current
Diploma of Community Services - Community Services
Bradford Institute
Cairns, QLD 06.2020 - Current
Certificate III in Tourism - Tourism
TNQ TAFE
Cairns, QLD 01.2011 - 11.2011
Flight Attendant Skill Set - Flight Attendance
TNQ TAFE
Cairns, QLD 07.2010 - 12.2010
Bachelor of Psychological Science - Psychology
James Cook University
Cairns, QLD 02.2021 - Current
Skills
First Aid/CPR
Special needs understanding
Crisis response expertise
Accredited RSA & RSG
Problem-Solving
Filly proficient in MS Office
Fully proficient in OPERA/Hirum
Ability to work under pressure & prioritize
Typing at 60 WPM
Flexible, Adaptable and patient in differing roles
Timeline
Bachelor of Law - Legal Studies
James Cook University
03.2021 - Current
Bachelor of Psychological Science - Psychology
James Cook University
02.2021 - Current
Youth Worker
Alternate Care
12.2020 - Current
Diploma of Community Services - Community Services
Bradford Institute
06.2020 - Current
Loyalty Executive
Marriott International Port Douglas
08.2019 - 10.2019
International Air Hostess
Emirates Airlines
04.2015 - 07.2019
Domestic Flight Attendant
Jetstar Airways
03.2013 - 03.2015
Guest Service Representative
Mantra Hotel Groups
04.2011 - 11.2013
Certificate III in Tourism - Tourism
TNQ TAFE
01.2011 - 11.2011
Flight Attendant Skill Set - Flight Attendance
TNQ TAFE
07.2010 - 12.2010
Sales Promotion/Model
Aurora Model Agency
05.2010 - 08.2012