Summary
Overview
Work History
Education
Skills
References
Certification
Timeline

Louise Chopping

Marian,QLD

Summary

Hard working, skilled in team leadership and customer service. I leveraged my quick learning abilities at Subway to enhance night-shift manager, excelling in effective communication and organizational skills. I significantly improved workplace efficiency and customer satisfaction, demonstrating a strong capacity for multitasking and active listening.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Night Manager

Subway
07.2022 - Current
  • Trained new hires on operational procedures, policies and best practices for working an night shift, providing guidance, support, and feedback to ensure high performance and productivity.
  • Delegated tasks to team members to optimize productivity. Coordinated with other team members to ensure seamless transitions from day to night shifts.
  • Developed positive customer relationships through friendly greetings and excellent service. Gaining strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
  • Possessed strong organizational and communication skills to manage multiple tasks simultaneously.
  • Performed cash reconciliation duties at the end of each shift, including preparing bank deposits and balancing registers.
  • Maintained cleanliness of work area including counters, tables, shelves, grills, ovens and refrigeration equipment. Ensured compliance with all health, safety and sanitation regulations within the facility.
  • Performed daily tasks by washing dishes, restocked shelves and display cases with food items, verified food was served at the correct temperature to reduce risks, packing and refrigerating leftovers, and mopping floor.
  • Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.

Deli Team Member

Woolworths
04.2023 - 11.2023
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures and systems.
  • Successfully managed inventory levels by tracking product usage and restocking shelves as needed. Maintained cleanliness of deli counter, display cases and storage areas throughout the day.
  • Consistently followed company policies related to food safety regulations, portion control guidelines and sanitation standards.
  • Practiced effective time management techniques while multitasking between multiple orders at once.
  • Sliced and weighed deli meats and cheeses for customer purchase. Stocked deli display cases with products and rotated items using first in, first out method.

Education

Graduate Certificate - Makeup Artistry

QC Makeup Academy , Online

Skills

  • Customer service focus
  • Extremely quick learner
  • Hard worker
  • Staff Training
  • Clear Communication
  • Team Leadership
  • Organizational Skills
  • Time Management/Multitasking Abilities
  • Active Listening
  • Guest Relations
  • Teamwork and Collaboration
  • Organizing Work Stations
  • Area and Facility Cleaning

References

Scott Trewavis- Subway Store Owner- 0407826844

Anja Wilson- Former Subway Manager- 0428227971

Chloe Neill- Former Subway Supervisor- 0417470931

Certification

P2 provisional licence

Timeline

Deli Team Member - Woolworths
04.2023 - 11.2023
Night Manager - Subway
07.2022 - Current
QC Makeup Academy - Graduate Certificate, Makeup Artistry

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Louise Chopping