LOUISE CLOSIER

• Organised daily operations of cafe to maximize customer satisfaction and profitability.
• Established pricing structure to enhance financial performance.
• Conducted market trend analysis to inform business strategies.
• Managed financial administration and payroll for efficient operations.
• Recruited, trained, and scheduled staff to maintain optimal service levels.
• Cultivated relationships with customers to foster repeat business.
• Negotiated with suppliers to secure favorable terms and quality products.
• Promoted cafe events through social media channels.

• Renewed existing accounts by establishing strong client relationships.
• Drove sales through regular face-to-face engagement with clients.
• Collaborated with sales team to identify strategies for increasing market share.
• Analyzed sales figures to uncover market trends and future opportunities.
• Assisted retailers with merchandising strategies to enhance sales performance.
• Liaised with suppliers to obtain insights on effective product marketing.

• Responsible for operations of 3000 square metre furniture showroom and sales team of 8.
• Mentoring team to achieve the store budget
• Performance analysis of weekly foot traffic against individual sales team result and department results
• Reporting monthly to senior directors
• Liasing with other store managers, product buyers and distribution centre to ensure the best outcome for sales and customer satisfaction
• Ensure team were trained with superior product knowledge and sales techniques to ensure individual and team success
• Assist team to close deals through effective negotiations
• Rostering

• Assisted customers with product selection, inquiries, and purchase decisions.
• Work with team to achieve store budget and close sales
• Maintained store cleanliness and organization
• Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.

Established a successful 50 seat cafe from conception and design, to opening and marketing.