Louise Condon
Mudgee
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
29
29
years of professional experience
Work History
Head of Everday Banking & Consumer Finance Ops
Westpac Banking Corporation, WBC
01.2020 - 09.2022
- Self-motivated, with a strong sense of personal responsibility. Responsible for delivering financial results in cost reductions, productivity improvement and customer outcomes of minimum 10% each year on a financial plan of $150m
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations. During Covid developed strategies for all team members to work from home, including in India and the Philippines with a strong sense of governance required to protect customers and customer data
- Developing, managing and delivering strategies for change and successfully managing run and change at the same time
- Adaptable and proficient in learning new concepts quickly and efficiently - led the integration of machine learning (Robotics) across 15 processes and over 45 bots
- Led a diverse team of more than 1000 people who delivered customer outcomes across back office processing for Consumer Lending, Transaction Banking (including Direct Entry payments system) and Cash and ATMs
- Responsible for building highly engaged teams. My Operations business always exceeded Global High Performing norms
Head of Business and Everyday Banking
Westpac Banking Group
11.2020 - 01.2022
- Led Business. Banking Operations, Transactional Banking, Consumer Finance. and Cash and ATMS businesses
- team of over 2000 onshore and offshore employees and financial plan of $250m
Head of HR Shared Services & Personal Banking
Westpac Banking Corporation
01.2017 - 11.2020
- Managed a diverse business of HR Shared Service functions such as payroll (up to 25000 payroll records per fortnight, HR Contact Centre, HR Case Management, Learning Logistics and Employee Data as well as Personal Banking phone based contact centre
- Cultivated a positive work environment through continuous improvement initiatives and strong leadership.
- Managed complex employee relations issues, fostering a culture of trust, respect, and open communication.
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- Business Process reverse engineering to repatriate offshore customer contact for Consumer Finance and Merchant Operations
Head of HR Operations
Westpac Banking Group
01.2008 - 01.2017
- Responsible for Westpac Payroll (fortnight and monthly payrolls), Case Management, HR Contact Centre for advise of manager and employee policies, learning systems and employee data
- Cultivated a positive work environment through continuous improvement initiatives and strong leadership.
- Designed and implemented succession planning initiatives, preparing the organization for future leadership transitions.
- Managed complex employee relations issues, fostering a culture of trust, respect, and open communication.
- Streamlined HR processes for increased efficiency and improved employee satisfaction.
- In 2007/2008 led the integration of St George Bank into Wespac across all HR Shared Services functions
Head of HR
Westpac Banking Group
02.1994 - 01.2008
- Multiple roles across Westpac businesses of Operations and Funds Management
- worked with General Manager business leads to develop HR business plans including employee engagement strategies and mplementing innovative specific business led HR policies and practices such as learning and development programs
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Structured compensation and benefits Lead for recommendations for remuneration of Top 200. Developed and implemented first employee share plan
Education
Post Grad Degree in HR - Human Resources
Charles Sturt University
Bathurst, NSWBachelor Of Business - Marketing, Accounting
Charles Sturt University
Bathurst, NSWSkills
- Championing change through business process re-engineering to improve customer and employee outcomes
- Improving team culture and development of high performance teams
- I enjoy leading, empowering and developing people using a collaborative and people-based approach
- Innately curious, will challenge the status quo
Timeline
Head of Business and Everyday Banking
Westpac Banking Group
11.2020 - 01.2022
Head of Everday Banking & Consumer Finance Ops
Westpac Banking Corporation, WBC
01.2020 - 09.2022
Head of HR Shared Services & Personal Banking
Westpac Banking Corporation
01.2017 - 11.2020
Head of HR Operations
Westpac Banking Group
01.2008 - 01.2017
Head of HR
Westpac Banking Group
02.1994 - 01.2008
Post Grad Degree in HR - Human Resources
Charles Sturt University
Bachelor Of Business - Marketing, Accounting
Charles Sturt University
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