Louise Cooke
Robina,QLD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Front Office Reservations / Administration
Copacabana Apartments - Surfers Paradise
01.2015 - 09.2023
- Assisting the building manager with all aspects of the day to day management of the facility
- Reception, reservations, customer service, guest enquiries, complaint handling and resolution.
- Liaising with cleaners and maintenance workers.
- Communicate with unit owners, tenants and the body corporate committee in relation to maintenance, general administration tasks and the processing of accounts.
- Conducting the end of month procedure independently.
- The use of REI Master Property Management Software and Microsoft Office.
Receptionist Administrator
Pacific Plaza Apartments
01.2014 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated cleaning and maintenance staff to complete tasks as required.
- The use of Ezy Res Property Management software and Microsoft Office Applications.
- Kept reception area clean and neat to give visitors positive first impression.
Front Office Receptionist
Zenith Apartments Surfers Paradise
01.2011 - 01.2013
- Front Reception and reservation duties.
- Interacted with customers by phone, email, or in-person to provide information as required.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company directors by copying, faxing, and filing documents.
- The use of Ezy Rez Property Management Software and Microsoft office.
Administrator
WorkCover Queensland
02.2000 - 06.2002
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, arranged, and input information into database system.
Education
CERTIFICATE IV in Property Services - Real Estate - Full Licence -
Property Training Australia
Gold Coast, QLDCertificate III In Business Administration
Queensland Business College
High School Diploma -
Marist Sisters College
Woolwich, NSWSkills
- Professional Relationships
- Customer Inquiries
- Interpersonal Skills
- Data Input Software
- Payment Processing
- Administrative Support
- Customer Retention
- Active Listening
- Administration and Operations
- Customer Service Management
- Leadership and Change Management
- Microsoft Office
References
Carol Claverie
Secretary Of the Body Corporate Copacabana Apartments
carol.claverie@hotmail.com
0421 864 241
Jaqui Andrews
Main Beach Design (Former Manager Pacific Plaza Apartments)
0418 726 292
Timeline
Front Office Reservations / Administration
Copacabana Apartments - Surfers Paradise
01.2015 - 09.2023
Receptionist Administrator
Pacific Plaza Apartments
01.2014 - 01.2015
Front Office Receptionist
Zenith Apartments Surfers Paradise
01.2011 - 01.2013
Administrator
WorkCover Queensland
02.2000 - 06.2002
CERTIFICATE IV in Property Services - Real Estate - Full Licence -
Property Training Australia
Certificate III In Business Administration
Queensland Business College
High School Diploma -
Marist Sisters College
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