TOPAS
Louise Croft
Health Administration
Halls Head,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a night shift clerical position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
HIMS Officer - Emergency Clerk
South Metropolitan Health Department
02.2018 - Current
- Enhanced patient satisfaction by efficiently managing patient registration processes.
- Expedited emergency department flow by promptly registering patients and maintaining patient records.
- Reduced patient wait times with effective communication between medical staff.
- Ensured well-organized emergency department, maintaining up-to-date records for all patients.
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Contributed to a safe environment by monitoring visitor access and maintaining strict confidentiality of patient information.
- Collaborated with multidisciplinary teams to ensure comprehensive care for all emergency department patients.
- Facilitated seamless transitions from the emergency department to inpatient units or discharge locations with thorough documentation and communication efforts.
- Minimized errors in patient records by meticulously verifying demographic information and insurance coverage details upon admissions.
- Served as a liaison between medical staff, administration departments, patients, and families to address any concerns or issues that arose during treatment episodes within the emergency department.
- Promoted clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Developed positive relationships with colleagues across various departments resulting in enhanced collaboration within the hospital system.
- Participated in regular training sessions to stay updated on changing policies, procedures, and industry best practices.
- Utilized multiple PC applications throughout day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
PIMS Officer - Ward Clerk
South Metropolitan Health Service
11.2010 - 02.2018
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Contributed a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Boosted patient safety through vigilant monitoring of visitor access to the ward area.
- Collaborated with interdisciplinary teams to coordinate seamless care for all inpatients on the ward.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
- Expedited registration processes by accurately entering patient demographic data into electronic health record system.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Organized paperwork for doctors, nurses and patients.
- Stored and retrieved permanent records on daily basis.
- Supported office staff and operational requirements with administrative tasks.
- Maintained patient confidentiality in line with SMHS policies and procedures
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Monitored inventory levels and advised management of need for replenishment.
Radiology Clerk
South Metropolitan Health Service
10.2007 - 11.2010
- Enhanced patient experience by efficiently managing radiology appointment scheduling and handling their inquiries.
- Streamlined radiology department's workflow by organizing and maintaining accurate records of patients'' diagnostic imaging results.
- Reduced wait times for patients by promptly preparing examination rooms and ensuring necessary equipment was available.
- Ensured timely delivery of reports to physicians, contributing to quicker diagnoses and treatment plans for patients.
- Maintained confidentiality of sensitive patient information in compliance with SMHS policies and procedures, fostering trust between patients and healthcare facility.
- Increased accuracy of documentation by thoroughly verifying patient demographic information before entering it into TOPAS.
- Provided exceptional customer service to both internal and external clients through prompt response to inquiries via phone calls or email correspondence related to radiology services.
- Expedited report turnaround time by transcribing preliminary findings from imaging studies as dictated by radiologists for review prior to finalization.
- Managed patient flow within the radiology department by coordinating appointment bookings, walk-ins, and emergency cases to ensure timely service delivery.
- Processed, labelled, and organized diagnostic images to match with patient records.
Medical Typist
South Metropolitan Health Service
04.2007 - 10.2007
- Improved document accuracy by meticulously transcribing medical records and reports.
- Enhanced efficiency of healthcare professionals by promptly delivering accurate typed documents.
- Maintained patient confidentiality with strict adherence to SMHS policies and procedures during transcription processes.
- Contributed to seamless communication within the Mental Health team by accurately transcribing consultant dictations, including consultations and progress notes.
- Increased overall productivity by developing a strong understanding of medical terminology pertaining to psychology.
- Exhibited strong attention to detail while transcribing highly sensitive patient information, ensuring data accuracy for informed decision-making among healthcare providers.
- Promoted a positive work environment through effective teamwork, open communication, and willingness to assist colleagues during busy periods.
- Provided exceptional service under tight deadlines while maintaining high levels of accuracy throughout all stages of the transcription process.
- Utilized medical reference materials and resources to ensure accurate interpretation of complex medical terminology during transcription tasks.
- Displayed strong organizational skills in managing multiple assignments concurrently, prioritizing workload effectively to meet deadlines without compromising quality.
- Translated medical jargon into correct terminology.
- Maintained 98% accuracy rate for spelling and content.
- Checked patient records to verify information accuracy.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Accurately 68 words per minute with no errors.
- Transcribed meeting minutes into digital format and stored in data repository.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Secured information by completing database backups.
- Ensured precise record-keeping by carefully proofreading transcriptions for errors and inconsistencies.
Medical Records Officer
South Metropolitan Health Service
11.2006 - 04.2007
- Enhanced patient data accuracy by meticulously reviewing and updating medical records.
- Streamlined medical record retrieval processes, resulting in improved staff efficiency and patient satisfaction.
- Maintained strict confidentiality of sensitive information, adhering to SMHS regulations and ensuring patient privacy.
- Facilitated seamless communication between departments by promptly responding to requests for medical records.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Input data into computer programs and filing systems.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Sorted and distributed incoming and outgoing medical records.
- Implemented an effective filing system for physical documents, reducing misplaced files and improving organization.
Education
No Degree - OnTrack Bridging
Murdoch University
Murdoch University2020
Certificate III - Business Medical Reception And Medical Terminology
Meditrain
Perth, WA2006
Certificate II - Medical Reception And Medical Terminology
Rockingham TAFE
Rockingham, WA2003
Certificate III - Office Administration
City Business College
Perth, WA2002
Skills
- Report and Record Keeping
- Information Verification
- Innovative and Creative
- Adaptable and Flexible
- Time management abilities
- Professional Demeanour
- Problem-solving abilities
- Attention to Detail
- Teamwork and Collaboration
- Task Prioritisation
- Self Motivated
- Active Listener
- Written and Interpersonal Communication
- Reliable
Work Preference
Work Type
Part TimeLocation Preference
On-SiteImportant To Me
Work-life balanceCareer advancementSoftware
Webpas
BossNet
Microsoft Word
Microsoft Excel
EDIS
Quote
When you know better, you do better
Mya Angelou
Timeline
HIMS Officer - Emergency Clerk
South Metropolitan Health Department
02.2018 - Current
PIMS Officer - Ward Clerk
South Metropolitan Health Service
11.2010 - 02.2018
Radiology Clerk
South Metropolitan Health Service
10.2007 - 11.2010
Medical Typist
South Metropolitan Health Service
04.2007 - 10.2007
Medical Records Officer
South Metropolitan Health Service
11.2006 - 04.2007
No Degree - OnTrack Bridging
Murdoch University
Certificate III - Business Medical Reception And Medical Terminology
Meditrain
Certificate II - Medical Reception And Medical Terminology
Rockingham TAFE
Certificate III - Office Administration
City Business College
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