Louise Dunster
Albert Park,VIC
Summary
Organised professional prepared for this role with solid background in administrative support and executive assistance. Skilled at managing complex calendars, coordinating meetings, and handling sensitive information with utmost confidentiality. Known for excellent teamwork, adaptability, organisational skills and proactive problem-solving.
Overview
22
22
years of professional experience
Work History
Personal Assistant
Read Family
09.2017 - 09.2024
- Managed the personal calendar of a Global CEO's Family ensuring optimal scheduling of appointments, meetings, and travel arrangements.
- Collaborate with the Principal's Executive Assistant to ensure the seamless operation of the family’s diary, coordinating schedules and prioritizing commitments effectively.
- Acted as the primary point of contact for all personal matters, efficiently handling inquiries, correspondence, and requests with discretion and confidentiality.
- Served as the first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to principals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Liaised and managed household staff across multiple sites and external vendors to streamline daily household management tasks.
- Meticulously organized personal and professional documents, implemented effective filing systems, and ensured timely bill payments. Handled communication from notable individuals.
- Streamlined household processes, introducing digital tools for task management, resulting in time and cost savings.
- Provided compassionate care for family members, anticipating needs and offering emotional support during challenging times.
Director
Modern Nannies
07.2017 - 08.2024
- Established a limited company connecting nannies with high-net-worth clients, ensuring quality placements.
- Managed recruitment and placement processes, enhancing client satisfaction and candidate fit.
- Conducted thorough background checks on candidates, ensuring trust and safety for clients.
- Optimized website for Google Ads and SEO, increasing online visibility and client engagement.
- Handled all company accounting, maintaining financial accuracy and transparency.
Family Assistant
Read Family
07.2013 - 09.2017
- Ensured a safe and nurturing environment for children with attentive supervision and care
- Enhanced children's development through educational activities.
- Facilitated communication among family members, resolving conflicts. Foster strong relationships with extended family members.
- Streamlined household operations by coordinating maintenance, repairs, and cleaning services.
- Enhanced child development with age-appropriate activities that promoted learning and growth.
- Assisted parents in maintaining work-life balance through efficient delegation of domestic responsibilities.
- Safeguarded family privacy through discretion in handling personal information and communications.
- Ensured smooth transitions during moves or relocations by managing logistics effectively.
- Developed schedules and routines that improved family efficiency.
Nurse
North East London NHS
09.2004 - 07.2013
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Provided compassionate care to diverse patients, enhancing health outcomes. Collaborated with multidisciplinary teams to implement effective treatment plans.
- Fostered strong relationships with patients, families, and healthcare professionals. Participated in interdisciplinary meetings to optimize patient care plans.
Senior Receptionist
IHG
09.2002 - 09.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Managed front desk operations, ensuring exceptional guest experiences. Streamlined check-in processes, reducing wait times and boosting satisfaction scores.
- Coordinated with housekeeping and maintenance teams to ensure room readiness. Trained new staff members, fostering a cohesive and efficient front desk team.
- Maintained meticulous records of guest preferences and special requests. Executed flawless check-out procedures, ensuring accurate billing and guest satisfaction.
Education
Certification - Business Studies
South Thames College
London 09-2018
Level 3/4 Certification -
Property Mark
Warick UK01-2018
Bsc (Hons) Degree -
City University
London 01-2004
Skills
- Time management expertise
- Adaptability as Job description dictates
- Exceptional work ethic
- Detail-oriented mindset
- Exceptional organization
- Commitment to quality and service
- Advanced interpersonal skills
- Scheduling
- Client satisfaction
- Resourceful
Timeline
Personal Assistant
Read Family
09.2017 - 09.2024
Director
Modern Nannies
07.2017 - 08.2024
Family Assistant
Read Family
07.2013 - 09.2017
Nurse
North East London NHS
09.2004 - 07.2013
Senior Receptionist
IHG
09.2002 - 09.2004
Certification - Business Studies
South Thames College
Level 3/4 Certification -
Property Mark
Bsc (Hons) Degree -
City University
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