LOUISE FLAVELL
CARLTON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intern Investigator
Bridge of Hope Innocence Initiative at RMIT
2024.02 - Current
- Prepared reports documenting investigation activities and results.
- Prepared, reviewed, update investigation reports for clients.
- Documented all investigation activity and presented reports to management.
- Drafted investigative reports covering phases of investigation in each case.
- Empowered clients through advocacy efforts within their community.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, decision making.
Manager
Strike Bowling
2020.12 - Current
- Maintained professional, organized, and safe environment for up to 15 employees and over 300 patrons each shift.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on the same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Developed a deep understanding of customer service principles and customer service best practices.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Provided exceptional customer service to drive satisfaction.
- Directed cleaning, restocking, and customer service activities.
- Implemented and developed customer service training processes.
Mentoring
Headspace
2021.04 - 2021.12
- Mentoring youth with mental health concerns to reach their goals
- Developed and implemented robust training and mentoring strategies.
Supervisor
Zone bowling Castle Hill
2017.07 - 2019.01
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Provided exemplary customer service to guests.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Developed effective training plans based on department needs and objectives.
Education
Masters of Criminology and Justice -
RMIT
Melbourne 12.2024
Bachelor of Criminology and Psychology -
RMIT
Melbourne 06.2022
Diploma of Business -
La Trobe University
Sydney01.2019
Year 12 HSC -
Castle Hill High School
Sydney 01.2017
Skills
- Leadership skills
- Time management
- Problem-solving
- Computer skills
- Customer service skills
- Critical thinking
- Strong oral and written communication
- Leadership
- Research Expertise
- Active listening skills
Certification
- Full Victorian Drivers Licence, 04/2018
- Working With Children Check Victoria, 11/19/2020
- Working with Complex Young People, 11/24/2020
- Headspace Mentoring Training, 04/20/2021
- MARAM Framework Introduction Training, 05/2022
References
Available on request
Timeline
Intern Investigator
Bridge of Hope Innocence Initiative at RMIT
2024.02 - Current
Mentoring
Headspace
2021.04 - 2021.12
Manager
Strike Bowling
2020.12 - Current
Supervisor
Zone bowling Castle Hill
2017.07 - 2019.01
Masters of Criminology and Justice -
RMIT
Bachelor of Criminology and Psychology -
RMIT
Diploma of Business -
La Trobe University
Year 12 HSC -
Castle Hill High School
- Full Victorian Drivers Licence, 04/2018
- Working With Children Check Victoria, 11/19/2020
- Working with Complex Young People, 11/24/2020
- Headspace Mentoring Training, 04/20/2021
- MARAM Framework Introduction Training, 05/2022
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