Louise Fletcher
Newcastle,NSW
Summary
As an experienced individual with a range of skills, I have demonstrated my ability to support the implementation of strategic plans by engaging with organizations, essential services, and government agencies to ensure that key deliverables are achieved. I have also created stakeholder engagement to strengthen program outcomes and am capable of identifying and reporting emerging and external issues to inform decision-making. Additionally, I am skilled in developing and delivering processes and guidance materials.
Overview
8
8
years of professional experience
Work History
Recovery Officer/Team Leader
Department Of Primary Industries And Regional Development
08.2022 - Current
- Providing bespoke and holistic client-centric services to accelerate the recovery of primary producers and rural landholders impacted by 2022 flood events by connecting them with disaster recovery support services.
- Leading working groups to manage complex issues raised by clients.
- Building strategic relationships with other government agencies and non-government organisations.
- Engagement with key industry stakeholders to develop and deliver events to build their resilience and preparedness for future events.
- Providing support and mentoring to a team to deliver recovery support services while ensuring broader engagement, preparedness and resilience outcomes are achieved.
- Producing key deliverables and providing strategic input.
- Collaborated with internal stakeholders to create content for external releases and other materials.
- Developed community engagement programs and gathered participant feedback that directly influenced future initiatives.
Electorate Officer - Office of David Meehan, MP
Legislative Assembly
01.2022 - 08.2022
- Developed and executed a public narrative strategy for all Member communications and ensured messaging guidelines were adhered to across all communications channels.
- Prepared correspondence, briefing notes, submissions, speeches, newsletters
and media releases. - Undertake in-depth research and analysis of policy and legislation
- Keep the Member up to date and informed about a range of policy issues and the progress of legislation.
- Communicate respectfully with constituents, liaise with community and government organizations and demonstrate interpersonal skills.
- Having a grasp of the political landscape in New South Wales and understanding the procedures and processes of the Australian parliament.
- End-to-endd management of events, forums, and community engagement activities
Co-Founder, Burns Rd
Self-employeed
01.2019 - 08.2022
- Establishing multiple successful businesses Burns Rd Café, Burns Rd Events, Burns Rd Catering and The Travelling Taphouse
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established team of motivated and highly skilled employees to help run business.
- Improved operational efficiencies to reduce costs and improve productivity.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Developed focused training programs, leadership pipeline and succession plans.
Disaster Welfare Coordinator
Department Of Communities And Justice
03.2015 - 01.2019
- Developed, maintained and implemented plans and procedures associated with successful delivery of disaster response services.
- Built and strengthened relationships to manage effective planning and implementation of emergency response strategies.
- Inspected facilities to determine operational and functional capabilities in emergency situations.
- Built key relationships with community partners and combat agencies
- Led and managed staff, government agency teams, and community partner teams to ensure a coordinated and collaborative approach to delivering welfare services at evacuation centers.
Education
Diploma of Project Management - Project Management
Australian Business School
NSW06.2018
Skills
- Project Management
- Community Engagement
- Disaster Recovery
- Stakeholder Management
- Recruitment Management
- Event Management
- Skill Training
Timeline
Recovery Officer/Team Leader
Department Of Primary Industries And Regional Development
08.2022 - Current
Electorate Officer - Office of David Meehan, MP
Legislative Assembly
01.2022 - 08.2022
Co-Founder, Burns Rd
Self-employeed
01.2019 - 08.2022
Disaster Welfare Coordinator
Department Of Communities And Justice
03.2015 - 01.2019
Diploma of Project Management - Project Management
Australian Business School
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