Louise Frisina

Work History

Styled By Lou (myself)

11.2016 - Current

Enhanced client satisfaction by providing personalised hair consultations and recommending suitable styles.
Recorded notes for future reference about customer preferences and services delivered.
Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
Shampooed, conditioned, and rinsed clients hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Managed appointment scheduling efficiently.
Processed payments, entering sales in register for prompt customer service.
Answered phone calls and messages to assess customer needs, schedule appointments, and give advice about hairstyle and colour options.
Collaborated with colleagues to create unique hairstyles for special events such as weddings and fashion shows.
Counted and documented opening and closing cash amounts daily.
Mixed pigments and used proper techniques to achieve desired color.
Used social media platforms to promote salon and services.
Utilised latest techniques in balayage, ombre, highlights and colour correction.

Nowrys Haulage

07.2022 - 01.2023

Managed administrative tasks including emailing customers, record keeping systems, and regulatory documentation necessary for maintaining a compliant transport operation.
Monitored industry trends and advancements to identify opportunities for adopting innovative solutions within the organization''s transportation operations.
Fostered a culture of continuous improvement within the workplace by encouraging open communication channels among team members regarding potential process improvements.
Ensured timely deliveries through effective communication with drivers, dispatchers, and customers.
Displayed strong customer service skills and working well in a team environment
Handled emails from customers in a professional manner

2NV Hair Boutique

11.2014 - 07.2016

Mentored junior stylists, improving their technical skills and customer service abilities.
Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
Enhanced client satisfaction by providing personalised consultations and recommendations based on individual needs.
Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
Attended industry conferences and workshops to stay current on the latest trends, techniques, and products in hairstyling.
Streamlined appointment scheduling and client communication to maximize efficiency in salon operations.
Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Answered phone calls and emails to schedule client appointments.
Maintained regular client list and successfully handled walk-in customers.
Handled ordering of restocking products for retail and salon use.

Hair Matrix

03.2003 - 09.2014

Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalised hair consultations and recommending suitable styles.
Recorded notes for future reference about customer preferences and services delivered.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
Developed creative techniques to provide clients with latest hairstyles.
Ordered stock through different companies to maintain a diverse variety of salon quality products for clients to continue their hair care at home.

Hollard Insurance

04.2013 - 08.2014

Responded to customer needs by answering questions and providing detailed information about insurance.
Boosted sales performance by identifying and targeting high-potential leads.
Cultivated strong relationships, establishing trust and loyalty among customers.
Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
Developed strategic sales plans for achieving revenue growth and exceeding targets.