Summary
Overview
Work History
Education
Skills
Certification
community engagement achievements
outside interests
attributes - administration experience
references
Timeline
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Louise Groessler

Louise Groessler

Summary

Administration

Sharp, driven Administration Manager / Operations Supervisor with 34 years' experience in Operations and Customer Service. Enthusiastic in approaching organisation wide challenges and delivering effective solutions and results. Strong leadership instincts with the ability to excel independently. Earned reputation as a thorough and dedicated person who goes the extra mile to get results that are required.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator

Ugly Cupcake Co
02.2016 - Current
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Increased store revenue through effective product merchandising and targeted marketing campaigns.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
  • Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Operations Supervisor

Marshall Beattie Automation
12.2021 - Current
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Tracked company equipment, tools and technology to manage inventory.
  • Negotiated with distributors to find quality products and best prices.

Senior Administration Officer

Marshall Beattie Automation
03.2020 - 12.2021
  • Managed multiple high-priority projects simultaneously, ensuring timely completion within budget constraints.
  • Developed strong relationships with external vendors, resulting in cost savings and improved service quality.
  • Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
  • Maintained accurate records for all staff members including performance evaluations, leave requests, and timesheets.
  • Assisted in the recruitment process by reviewing resumes, conducting interviews, and providing recommendations for hiring decisions.
  • Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
  • Partnered with HR to implement and monitor policies and procedures and recommend changes.

Trust Accountant / Property Manager / Sales Representative

Harcourts Dongara
11.2017 - 07.2019
  • Trust accounting, payment of owners, creditors, end of month process and reconciliation's, tenant bonds, tenant rent payments, rent and account arrears
  • Property inspections for both sales and property management
  • Preparation of leases, management authorities, sales contracts
  • General office duties, filing, answering telephone and first point of contact for Customers.
  • Enhanced client trust relationships by managing accounts and ensuring accurate financial reporting.
  • Streamlined trust accounting processes for increased efficiency and reduced errors.
  • Maintained compliance with regulatory requirements through diligent monitoring of account activity.
  • Ensured the timely distribution of funds to beneficiaries according to trust agreements.
  • Reconciled complex trust accounts, identifying discrepancies and implementing corrective measures.
  • Assisted in the onboarding process for new trust clients, gathering necessary documentation and setting up accounts.
  • Participated in ongoing professional development, staying abreast of industry trends and best practices in trust accounting.

Trust Accountant / Property Manager / Sales Representative

Ray White Real Estate Dongara & Geraldton
04.2012 - 11.2017
  • Trust accounting, payment of owners, creditors, end of month process and reconciliation's, tenant bonds, tenant rent payments, rent and account arrears
  • Property inspections for both sales and property management
  • Preparation of leases, management authorities, sales contracts
  • General office duties, filing, answering telephone and first point of contact for Customers.
  • Enhanced client trust relationships by managing accounts and ensuring accurate financial reporting.
  • Streamlined trust accounting processes for increased efficiency and reduced errors.
  • Maintained compliance with regulatory requirements through diligent monitoring of account activity.
  • Assisted in the onboarding process for new trust clients, gathering necessary documentation and setting up accounts.
  • Reconciled complex trust accounts, identifying discrepancies and implementing corrective measures.
  • Ensured the timely distribution of funds to beneficiaries according to trust agreements.
  • Participated in ongoing professional development, staying abreast of industry trends and best practices in trust accounting.
  • Maintained detailed records of trust account transactions, ensuring accuracy and transparency in financial reporting.

Administrator

Ice Plus Newman WA
11.2009 - 11.2011
  • Responsible for Accounts Payable and Receivable, invoicing, monthly statements, end of month procedures
  • Debt collecting to ensure flow of funds into the Business
  • When required scheduling and co-ordinating Truck jobs for Drivers
  • Booking of training and travel requirements
  • General office duties and keeping a tidy and work friendly office.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.

Business Lecturer

Pilbara Tafe Newman WA
02.2008 - 11.2009
  • Advising and guiding business clients (BHP) in the design and delivery of training to meet their training requirements
  • Design and effective delivery of learning assessments, training and strategies
  • Building relationships with industry groups
  • Classroom and online delivery of all training.
  • Enhanced student understanding of complex business concepts by incorporating real-life examples and case studies into lectures.
  • Improved overall course satisfaction ratings by consistently updating lecture content to reflect current industry trends and practices.
  • Developed comprehensive lesson plans, ensuring clear communication of learning objectives and expectations for student success.
  • Established strong relationships with local businesses for internship placements, increasing practical experience opportunities for students.
  • Evaluated student performance regularly through quizzes and exams, providing constructive feedback to promote continuous improvement in comprehension of course material.
  • Led group discussions and activities to stimulate student learning.
  • Encouraged students to think critically and develop problem-solving skills.
  • Compiled, administered and graded examinations to assess student learning and identify individuals likely to need assistance.

Client Service Officer

Pilbara Tafe Newman WA
11.2007 - 02.2008
  • Responsible for collection, recording, reading, sorting and filing of all incoming and outgoing correspondence via Australia Post, Facsimiles and Emails
  • TAFE Account system - Debtors & Creditors, pay all bills, produce reports for Program Manager
  • Ensure all details on data base are update regularly
  • Daily backup
  • Incoming office calls and student enrolments are handled by me in a professional, friendly and respectful manner
  • Undertake general reception and administrative duties as required by the Executive Committee.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined internal processes for improved efficiency in handling client requests.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided backup support for organizational leadership.

Site Clerk

Westrac Mt Whaleback Newman WA
05.2007 - 11.2007
  • Responsible for processing of Fitters, Apprentices and Trainees timesheets, ensuring days and hours of work are correct to roster checking against spread sheet before sending to Payroll
  • Following up any discrepancies and taking necessary action for days off work that was not approved in the way of meeting
  • Booking of pre-employment medicals, lab DNA and mine health
  • Arranging suitable times for candidates and ensuring they attend
  • Booking of flights and accommodation to meet staffing and roster requirements
  • Booking and facilitating of training requirements for all onsite staff
  • Internal auditing of policies and procedures
  • General Office duties, in/out mail, filing, archiving
  • Maintaining various spread sheets required for the smooth running of the office.
  • Improved project efficiency by maintaining accurate and up-to-date site records.
  • Streamlined document management for better organization and accessibility of important files.
  • Assisted in reducing project delays with timely procurement of materials and resources.
  • Ensured compliance with safety regulations, conducting regular inspections and reporting potential hazards.
  • Supported efficient construction processes by coordinating deliveries and managing inventory onsite.
  • Facilitated smooth operations by providing administrative assistance to the site manager and other staff members.
  • Helped maintain high-quality standards by participating in quality control inspections and documenting results accordingly.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Coordinated and scheduled meetings and appointments.
  • Assisted with onboarding of new employees.
  • Coordinated travel arrangements for staff members.

Education

High School Diploma -

Kewdale Senior High School
Kewdale, WA
12.1988

Skills

  • Business Management
  • Safety Leadership
  • Training / Mentoring
  • Communications
  • Public Relations
  • Customer Service
  • Organisational Management
  • Strategic Planning & Analysis
  • Payroll Processing
  • Accounts Receivable & Payable
  • Audit Preparation
  • QuickBooks & MYOB Proficiency
  • Asset Management
  • Trust Accounting
  • Bank & Account Reconciliation
  • Teamwork and Collaboration
  • Time Management
  • Continuous Improvement
  • Problem Solving
  • Client Relationship Management
  • Regulatory Compliance
  • Attention to Detail
  • Adaptability and Flexibility
  • Staff Supervision
  • Operations Management
  • Customer Relations
  • Project Management
  • Task Delegation
  • Scheduling Coordination
  • Staff Training
  • Delegation Skills
  • Organisational Skills
  • Travel Coordination
  • Facilities Maintenance
  • Scheduling
  • Administrative Management
  • Office Management
  • Decision-Making

Certification

  • Certificate of Registration as a Real Estate Agent and Business Sales Representative
  • Certificate IV Property Services
  • Certificate IV of Training & Assessing
  • Certificate III of Business Administration Studies
  • Certificate III of Business Accounts Rec & Payroll Clerk
  • Certificate III of Beauty Therapy
  • Certificate II Hospitality
  • Statement of Attainment Management System Auditing
  • National Criminal Police Clearance
  • C class manual licence

community engagement achievements

  • Dongara Cricket Club Secretary / Treasurer 2012 - 2019
  • Ray White WA Personal Assistant of the Half Year 2017
  • Ray White WA Front desk operator of the year 2013
  • Newman TBall Treasurer / Committee Member 2009 - 2011
  • Certificate of Appreciation Newman T Ball International Volunteer Day 2010
  • Nominee International Woman's Day Newman 2010
  • Certificate of Appreciation Newman Primary P&C International Volunteer Day 2008
  • Certificate of Appreciation Newman Scouts International Volunteer Day 2008
  • Scouts WA Certificate of Adult Membership 2008

outside interests

I run my own home business "Ugly Cupcake Co" this provides both stress relief and some extra income but mainly just for fun, Family, roller skating, and travel also are high on my list.

attributes - administration experience

Highly qualified Administration specialist with several year's experience with a willingness and determination to deliver work safely and in a timely manner. Demonstrates strong leadership skill, problem solving and has the ability to evaluate processes for compliance with client industry and legislated OH&S standards.

references

  • Carley Browne | Principal / Licensee Mid Coast Reality | 0439 945 262
  • Debbie Thompson | Owner | Dongara Holiday Homes | 0400 238 012
  • Nicole Dwyer, Co worker, 0402 325 953

Timeline

Operations Supervisor

Marshall Beattie Automation
12.2021 - Current

Senior Administration Officer

Marshall Beattie Automation
03.2020 - 12.2021

Trust Accountant / Property Manager / Sales Representative

Harcourts Dongara
11.2017 - 07.2019

Owner/Operator

Ugly Cupcake Co
02.2016 - Current

Trust Accountant / Property Manager / Sales Representative

Ray White Real Estate Dongara & Geraldton
04.2012 - 11.2017

Administrator

Ice Plus Newman WA
11.2009 - 11.2011

Business Lecturer

Pilbara Tafe Newman WA
02.2008 - 11.2009

Client Service Officer

Pilbara Tafe Newman WA
11.2007 - 02.2008

Site Clerk

Westrac Mt Whaleback Newman WA
05.2007 - 11.2007

High School Diploma -

Kewdale Senior High School

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Louise Groessler